Company Description
Bishop's Lodge Resort was settled more than 150 years ago by Bishop Jean Baptiste Lamy. This iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
Job Description
The General Manager will be responsible for leading the team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. This leader will serve as the coach and champion of all team members, attracting new talent, developing their skills, and will create a positive and enriching culture on property. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners and within the community.
- Effectively managing the owner relationships on behalf of Auberge, to ensure the owners maintain trust and confidence in our stewardship of their assets.
- Oversee the development of the strategy and business plan to deliver on our mission of being the best-loved operator of one-of-a-kind luxury hospitality and experiences.
- Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. Establishing and maintaining thematic stories and elements that influence and guide the properties guest experience.
- Develop the recruitment and employee branding strategy so that we are the employer of choice in the market. Build a rich culture of trust, pride and joy that will result in a high employee advocacy and engagement.
- Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services, and that our team is motivated and engaged.
- Oversight of OS&E, Uniform Program, Retail Program to ensure we are design-led in all our guest touch points.
- Ensure that accurate monthly forecasting is presented to ownership for financial planning.
- Be the sales champion and visible with most influential travel advisors, clients and media.
Qualifications
- 10+ years progressive experience in hotel operations management within a resort
- Proven experience in driving sales & marketing, strong operations background within a luxury hotel
- Food & beverage operational background within a complex luxury resort environment
- Strong owner relations skills with the ability to partner and influence
- BS/BA degree in Hotel Management or related field
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
