Job Title: The Club at Las Campanas General Manager/COO
GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
THE CLUB AT LAS CAMPANAS
SANTA FE, NM
The Club at Las Campanas, located in Santa Fe, NM, is in search of a dynamic, engaging, and influential leader with a proven track record of success to assume the role of General Manager/Chief Operating Officer (GM/COO). The ideal candidate should possess the capability to elevate service standards, promote an exceptional organizational culture, and enhance both member and employee experiences. The incoming GM/COO will take charge of a skilled team and outstanding facilities, which are currently being re-envisioned in recent and upcoming renovations in an extensive capital plan, "Imagine Tomorrow."
The Club at Las Campanas rests gently at 7,000 feet altitude, with mild winters, lovely summers, and is just minutes away from one of the nation’s most exciting right-sized cities, featuring more than 250 art galleries, world-class cuisine, and sophisticated entertainment options. This is a unique opportunity to lead a nationally acclaimed club and contribute to the unique Santa Fe community and culture.
GENERAL MANAGER/CHIEF OPERATING OFFICER – POSITION OVERVIEW
The General Manager/Chief Operating Officer (GM/COO) is a highly visible and naturally engaged leader with a servant’s heart who is responsible for the effective and proactive management of all aspects of all club operations. The GM/COO will devote their full time and attention to providing maximum member and employee satisfaction, both short and long-term. The continuance and improvement of the quality of the Club’s services, as well as the maintenance, security and protection of the Club’s assets and facilities, will also be fundamental duties.
The new GM/COO will have complete ownership of all club operations and will lead a capable and highly regarded group of senior managers. He or she will directly supervise the senior leadership team of the club including the Executive Chef, the Clubhouse Manager, the Golf and Agronomy Operations, Equestrian Barn Manager, Fitness, Tennis, and Spa Director, Director of Membership Development, and all administrative functions. A significant element of the GM/COO’s role will be developing and mentoring direct report as well as establishing training programs for all levels of employees. The GM/COO will report to the Club President/CEO and the Board of Directors.
The GM/COO will be responsible for the creation, implementation and consistent maintenance of all service standards and processes while providing relevant, innovative, and respectful leadership for key managers and staff. Given the size and scope of offerings at the Club, a primary objective is for the GM/COO to be the highly visible and interactive ‘face’ of the Club to both staff and members.
INITIAL PRIORITIES OF THE NEW GENERAL MANAGER/CHIEF OPERATING OFFICER
- Listen, interact, observe, evaluate, and spend time to understand what makes The Club at Las Campanas a special and unique place.
- Evaluate service standards throughout the operation, specifically in food and beverage.
- Assess and refine The Club at Las Campanas member experience, establishing standards of excellence.
- Partner with the Club Controller and Senior Management to develop, compile, and evaluate key data points for decision making.
- Develop a complete understanding of the capital projects that are underway and in development.
- Engage and collaborate with the Board and the management team in developing key strategic plans.
CANDIDATE QUALIFICATIONS
- Leadership skills with exceptional club and/or luxury market hospitality management experience.
- A proven record of strong operational management and impeccable “attention to detail”.
- 10-15 years of General Management experience in similar multi-dimensional, member-owned clubs or hospitality is preferred.
- Strong general management skills with verifiable strengths in inspirational leadership and financial performance.
- Demonstrates strong organizational skills, and an obsession with covering the details necessary to achieve high levels of quality.
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality or Business Management. In lieu of the degree, substantial hospitality experience will be considered.
SALARY AND BENEFITS
Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package.
INSTRUCTIONS ON HOW TO APPLY
Please upload your resume and cover letter in that order using the link below. Prepare a thoughtful cover letter addressed to Ms. Mary Chowning, Search Chair, and The Club at Las Campanas Search Committee.
You must apply for this role as soon as possible but no later than mid-October 2024.
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