The Walt Disney Company - Cruise Director - Saint Paul, Minnesota
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and forming genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As a Cruise Director, you will play an essential part in leading the daily onboard operation and execution of the entertainment product and services for Disney Cruise Line. You are a member of the ship Steering Committee and serve as the "General Manager" for onboard Entertainment providing oversight for all Entertainment content including stage shows, deck parties, port adventures, and recreation.
Responsibilities:
- Collaborate with internal and external partners to define a clear vision for onboard Entertainment.
- Translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements.
- Drive enhanced Guest and Crew experiences, considering competitive environment and expectations.
- Direct all Guest events and onboard entertainment.
- Ensure daily schedule of events onboard and ashore in ports of call proceed as scheduled.
- Evaluate show quality and brand integrity, providing recommendations for future planning.
- Communicate safety and guest information with ship-wide announcements.
- Oversee execution and daily delivery of Guest service.
- Develop a world-class onboard Entertainment Operations team.
- Lead effective and decision-oriented department meetings.
- Support and champion safety initiatives across all entertainment lines of business.
- Manage financial profit and operating expenses.
- Partner with shore side Entertainment/Port Adventures Operations Leadership.
- Provide support for new itineraries by analyzing previous practices.
- Partner with Human Resources on managing personnel files and conducting performance reviews.
- Partner with Marketing/Promotions to plan special events.
Basic Qualifications:
- Minimum eight or more years’ experience in hosting, stage, and public speaking.
- Minimum of eight years’ experience in a senior leadership role.
- Previous ship operations experience in a role of Cruise Director or similar.
- Operational experience with an understanding of Crew/Entertainer challenges.
- Leadership experience including coaching and mentoring skills.
- Experience integrating the Entertainment experience with multiple lines of business.
- Solid knowledge of Entertainment Operations business procedures.
- Passion for character and show integrity supporting the Disney Brand.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving and continuous improvement skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
Additional Information:
This is a shipboard role. Benefits offered year-round, including Major Medical Coverage, Short & Long-Term Disability, Life Insurance, and Retirement Savings Plan option.
You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel.
- Complete a pre-employment medical.
- Obtain a criminal background check.
- Bring approved work shoes.
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard.
Job ID: 1163189BR
Location: United States
Job Posting Company: Disney Cruise Line
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers.
#J-18808-Ljbffr
