Description
We LOVE that you are interested in learning more about this role and what makes Lovesac unique!
WHO we are? Here at Lovesac, our Lovesac Family is comprised of a diverse team who exemplify the following values:
- Core Values: Top Ambition, Willing to sweep floors, Grit
- Aspirational Values: Customer Centricity, Only "A" Players, Executional Excellence, Consciousness
- Table-Stakes Values: Positive, Passionate, Collaborative, Flexible, Self-starting, Self-aware, Candid, Empathetic, Inclusive, Insatiable Learners
We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:
- We can all win together
- We do as we say
- Do less and do best
- We're borrowing this earth from our children
- Love matters
We Offer Our Full Time Associates:
- Paid Time Off & Holiday Pay
- Sales Incentive Program
- Inaugural Grant Equity Award
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings and Flexible Spending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.
Our Purpose:
At Lovesac, we're committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.
From Sactionals The World's Most Adaptable Couch, to Sacs The World's Most Comfortable Seat, Lovesac products provide peace of mind where others can't. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill which is good for families and our environment.
What We Believe:
Love. It is the name we live up to. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We purposefully and meaningfully weave DEI into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do. #LoveMatters
The Role:
Currently, we are seeking to hire a Department Manager to work within our Best Buy Shop and Shop location and will be responsible for selling, leading and developing shop in shop team to deliver sales results for the location. Must be passionate for our product and our customer, and continuously create a unique experience for them through personal interaction and social media via chats and live demos, or on the phone and through email. A Department Manager is responsible for selecting and developing a high performing showroom team to exceed customer expectations. As a Department Manager, you will schedule and adjust payroll to maximize productivity, achieve sales/payroll goals and complete workload to be profitable. A Department Manager will operate the shop in shop to maximize sales and profitability through merchandise standards, inventory, expense control, human resources management, operating costs and shrink.
Summary of Key Job Responsibilities:
- Responsible to meet or exceed all goals and key performance indicators (KPIs).
- Assist with the consistent store operations to meet or exceed sales goals.
- Train team to meet or exceed financial goals through the execution of Lovesac's proprietary selling process to deliver sales results consistently.
- Resolve issues to the customer satisfaction working in collaborative partnership with District Manager and follows up with the customer on order tracking and updates.
- Ensure and maintain inventory integrity and accuracy, protecting company assets at all times.
- Support the recruiting and hiring of SIS talent, developing bench and networking for back fill.
- Communicates issues regarding team and business to supervisor timely, sharing pertinent details as necessary.
- Direct the execution of promotional campaigns including product placement and marketing.
- Ensure store merchandising standards are maintained (IE merchandising visuals, marketing, cleanliness, appropriate inventory levels backroom organization, cleanliness, safety, etc.) in accordance with company operating policies and procedures.
- Process POS transactions IE sales returns and exchanges in accordance with company policies and provides accurate information to clients.
- Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
- Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
- Perform any other duties as requested by management.
Qualifications
Requirements & Qualifications:
- Must have a minimum of 1-2 years of related sales and management experience.
- Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
- Must have proven time management skills and quickly adapts to a changing business environment.
- Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
- Must take accountability and responsibility for your actions.
- Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
- Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
- Demonstrates strong analytical, mathematical and problem-solving skills.
- Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
- Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
- Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
- Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
- Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
- Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
- Consistent ability to work both offsite and report into designated Touchpoint, or Corporate Headquarters as required and in accordance with Lovesac policies, CDC and State Guidelines.
- Support Lovesac Vendors as needed with local offsite events.
Our retail touchpoints, including our website, are open seven days a week and require morning, evening, weekend and holiday availability.
Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.
Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.
