JOB DESCRIPTION
Join us! Trust & Security prioritizes and executes against the most impactful cross-CCB initiatives to protect our customers from fraud and scams and address bad actors/wrongdoers. This role will have an opportunity to work on a billion dollar problem, drive decisions and roadmaps across the bank, and significantly impact our customers’ financial lives and experience banking with us.
As a Vice President in Trust & Security, you will lead CCB-wide initiatives that protect our customers from fraud and scams, while balancing operational burden, account opening goals, and customer friction. The successful candidate will join a small, high visibility team. We are seeking a talented self-motivated individual to collaborate with internal partners (including Product, Risk, Technology, Design, Operations, Channels, Marketing, and Line of Business) to prevent and mitigate fraud and scams. The ideal candidate is a highly organized, strategic problem solver, with strong communication skills and proven capabilities in execution.
Job Responsibilities:
- Lead firm-wide efforts to prevent fraud and scams while delivering a great customer experience.
- Prioritize Fraud Risk, Authentication, Fraud Ops, and additional product team roadmaps, and manage acceleration budget to drive greatest firm-wide impact on fraud, scams, and wrongdoer prevention.
- Build target state fraud, scam, and wrongdoer prevention operating model.
- Partner with Fraud Risk, Authentication, Fraud Operations, Account Opening, Payments, Rewards, Channels, Marketing, Data & Analytics, Lines of Business teams to drive Trust & Security priorities such as Scam Prevention, Wrongdoer Prevention, Claims Management.
- Develop executive presentations and communications on Trust & Security priorities, progress, and impact.
- Help drive omni-channel customer experience and communication strategy as it relates to Fraud and Scams.
Required Qualifications, Capabilities and Skills:
- 7+ years of experience in a mix of strategy, product management, business operations, and program management roles.
- Well-organized, proactive, results-driven with a proven track record of execution.
- Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus, and drive organizational transformation.
- Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders.
- Ability to influence and collaborate to build successful relationships across a broad variety of job functions.
- Self-starter, effectively solves problems and shares ideas for improvement with clear prioritization.
- Data-driven decision making and quantitative analysis skills.
- Ability to manage multiple initiatives effectively in a fast-paced, dynamic environment.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
