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Chief Business Officer - Electric
The Chief Business Officer - Electric (CBO) is a senior executive at the City of Georgetown’s electric utility, responsible for overseeing the electric utility’s business functions that support the Electric Utility’s core operations and enable the safe, efficient, and reliable delivery of service. This role includes oversight of the Customer Energy Solutions and Business Operations groups. The CBO will collaborate with the General Manager and senior leadership team to align business strategies with the Utility's goals, regulatory requirements, and community expectations.
Applicants are required to submit a resume and cover letter.
ESSENTIAL FUNCTIONS:
- Strategic Planning and Execution:
- In collaboration with the General Manager and the senior leadership, develop and implement strategic and operational initiatives to achieve the Electric utility's objectives and goals.
- Collaborate with General Manager and senior leadership to shape the Electric Utility into an effective organization that prioritizes operational excellence and budget accountability.
- Collaborate with General Manager and senior leadership to establish and align strategic priorities that reflect the Utility's values and objectives.
- Lead the creation and management of long-range strategic plans, annual business work plans, budgets, and performance metrics.
- Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and directs the implementation of changes.
- Customer Energy Solutions:
- Oversee the Customer Energy Solutions group to enhance engagement and satisfaction for residential and commercial customers.
- Direct the development and execution of energy efficiency, demand response, Distributed Energy resources, and conservation programs tailored to the customer needs.
- Foster innovation in customer energy solutions, incorporating advanced technologies and services to improve customer experience and support sustainability initiatives.
- Identify and pursue economic development and community engagement opportunities, including partnerships and innovative services, to support the utility’s growth and sustainability.
- Conduct market analysis and competitive intelligence to position the utility within the community and industry effectively.
- Develop and sustain positive working relationships with Key and critical customers.
- Business Operations:
- Oversee the Business Operations group to support and enhance the electric utility's core business activities, ensuring operations are effective, efficient, and reliable.
- Supervise business operational functions, including Council and Board engagement, procurement, contracting, public engagement and communication, intergovernmental relations, and pole attachment programs.
- Implement best practices and continuous improvement strategies to enhance operational performance and cost-effectiveness.
- Financial Planning:
- In collaboration with the General Manager and the senior leadership, oversee financial planning, budgeting, and forecasting processes to ensure the utility’s financial stability and growth.
- Oversee, monitor, and report financial performance and, in coordination with the other stakeholders, develop corrective actions to meet financial objectives and regulatory requirements.
- Oversee various studies and analyses; coordinate and assemble the cost center managers' findings and recommendations regarding programs, procedures, and administrative practices.
- Ensure compliance with municipal regulations, industry standards, and financial policies.
- Operational Excellence:
- Oversee the integration and alignment of business operations with other cost centers in the electric utility to ensure seamless service delivery and operational efficiency.
- Establish reporting procedures with the various cost center managers to ensure timely dissemination of business performance and key performance indicators.
- Customer and Stakeholder Relations:
- Cultivate and maintain strong relationships with community stakeholders, including Customers, Council and Board Officials, and Regulatory Agencies.
- Address customer feedback and concerns to improve satisfaction and community engagement.
- Represent the Electric Utility in meetings with citizens, businesses, elected officials, and external agencies, working closely with the General Manager and senior leadership. Discuss Electric Utility policies and procedures, address and resolve significant issues and inquiries, and develop solutions for sensitive problems.
- Acts as the Electric Utility’s Public Information officer.
- Serve as the Electric Utility's liaison for all Human Resources matters by managing HR-related issues, ensuring effective hiring practices, supporting employee retention strategies, and overseeing compensation and benefits programs to align with organizational goals and industry standards.
- Serve as the Electric Utility's liaison, coordinating with CAPE, Economic Development, Facilities, the City Secretary’s office, Customer Care, and Intergovernmental Relations. Facilitate communication, address cross-departmental issues, and ensure alignment with utility objectives.
- Lead, mentor, and develop high-performing teams within the Customer Energy Solutions and Business Operations groups.
- Foster a collaborative and results-driven work environment that aligns with the Utility’s values and objectives.
- Oversee talent management, including recruitment, training, and performance evaluation.
- Provide leadership on issues of organizational culture, communication, and community relations.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
Education, training, and Experience Guidelines:
- Education: A bachelor’s degree in business administration, Finance, Engineering, or a related field; an MBA or advanced degree is preferred.
- Experience: A minimum of ten (10) years of progressive leadership experience in the electric utility industry, municipal government, or a related field, with a strong track record in business management, stakeholder engagement, and municipal management.
Skills:
- Strategic thinking with the ability to translate vision into actionable plans.
- Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
- Excellent leadership, communication, and interpersonal skills.
- Knowledge of industry trends, municipal regulations, and technologies.
- Strong knowledge of municipal government operations and regulations.
- Ability to build and maintain strong relationships with community stakeholders and regulatory bodies.
LICENSES AND CERTIFICATION REQUIREMENTS
- Valid Class C Texas driver's license.
- Complete the Public Power Manager Certificate within 24 months of the hire date.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
- Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, and use of foot controls.
- Temperature extremes from weather and engines; Energized electric facilities; occasional dogs and insects.
Hiring Range: $129,348.44 - $162,032.00, annually.
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Regular-Full time
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