The soon-to-open Moxy Cincinnati Downtown is an exciting new addition to the downtown hotel landscape, offering a lifestyle, fun, and memorable experience for guests and patrons alike. We are seeking an experienced and dynamic General Manager (Captain) to lead our pre-opening efforts and oversee the successful launch and ongoing operations of our new 111-room property. Our preferred candidate will have rooms and F&B experience.
As the hotel general manager, you will be responsible for the hotel's overall management and strategic direction. You will play a crucial role in pre-opening activities, including staff recruitment, establishing operational procedures, and ensuring all aspects of the hotel are ready for a successful launch. Post-opening, you will oversee daily operations, guest satisfaction, and financial performance, ensuring the hotel achieves its business goals and maintains the highest standards of service.
Responsibilities:
- Lead pre-opening activities, including coordinating with contractors, vendors, and suppliers to ensure the hotel is ready for opening day.
- Recruit, hire, and train a high-performing team, fostering a positive work environment and a strong service culture.
- Ability to work flexible hours to oversee fast-paced rooftop bar operations.
- Develop and implement operational procedures, standards, and policies to ensure a seamless guest experience.
- Oversee the hotel's daily operations, including front office, housekeeping, food and beverage, and maintenance departments.
- Manage budgets, financial performance, and cost control measures to ensure profitability.
- Drive sales and marketing efforts to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Ensure compliance with all health, safety, and legal regulations.
- Cultivate relationships with guests, local businesses, and the community to enhance the hotel's reputation.
- Analyze guest feedback and reviews to continually improve service and address any issues promptly.
- Report regularly to management on the hotel's performance, challenges, and opportunities.
Qualifications:
- Minimum of 5-7 years of hotel management experience, with at least 3 years in a General Manager role.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Exceptional financial acumen, with experience managing budgets and cost control.
- Strong experience in F&B operations with a focus on bar/beverage services.
- Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Knowledge of hotel management software and systems.
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