Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Director, Store Manager leads a team of People Leaders and Colleagues to drive sales with a focus on the customer. As a leader, they ensure a clean, neat, and organized shopping environment and spearhead initiatives to increase customer loyalty while delivering excellence in customer service. They are responsible for training, coaching, and developing the team, as well as other assigned duties. This role reports to the Divisional Vice President and serves as a developmental step to Senior Director, Store Manager.
What You Will Do
Sales
- Analyze business to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
- Drive and exceed sales goals through coaching, feedback, and recognition; optimize productivity and efficiency.
- Review sales, customer experience, and Star Rewards results, and strategize actions for continued improvement.
- Utilize data to provide colleague recognition and develop strategies to improve results.
- Create and implement strategies to drive the Star Rewards Program by setting clear expectations for People Leaders, reinforcing the benefits of new accounts, and motivating colleagues to solicit Star Rewards.
- Strategize, plan, and execute events and community outreach, ensuring execution through People Leaders.
- Establish a high level of shortage awareness and effectiveness; ensure all policies and procedures are implemented and adhered to.
- Assume a leadership and development role through effective total store communication, staff development, and implementation of selling priorities.
- Partner with the division team to plan and execute floor moves, merchandise placement, and sales promotion setups.
- Ensure merchandising presentation and pricing/signing accuracy meet company standards.
Customer Experience
- Lead the customer service culture in the store. Ensure colleagues engage with customers and provide a friendly and easy-to-shop environment.
- Ensure exemplary service and selling capability by role-modeling selling and service skills to influence positive performance among others.
- Work with People Leaders to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives.
- Ensure the most effective sales floor coverage through the development of workforce solutions; lead selling initiatives throughout the store as needed.
People
- Lead a team of People Leaders and colleagues.
- Align the team to complete all operational activities in-store, including price changes, ad setup/takedown, merchandising, fulfillment, and RTVs driven by Workload Planning Meetings.
- Develop People Leader and Hourly Colleague talent, and address performance issues in a timely manner.
- Conduct ongoing talent analysis of colleagues; establish career progression plans for key players and positions; ensure retention of the best talent and reduce turnover.
- Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, commission, and high-level selling areas.
- Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategies for work; provide insight and decision support; direct and manage the team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
- Perform other duties as assigned.
- Ensure regular, dependable attendance and punctuality.
Skills You Will Need
Leadership and Team Development: Strong leadership skills to guide, train, and develop team members, address performance issues, and manage talent effectively.
Sales Strategy and Execution: Ability to analyze business performance, implement action plans, and drive sales goals through coaching, feedback, and recognition.
Customer Service Excellence: Expertise in leading a customer service culture, ensuring engagement, and delivering exemplary service and selling capability.
Operational Management: Proficiency in aligning team activities with operational needs, including merchandising, price changes, and sales promotion setups.
Communication: Effective communication skills for presenting information to customers and internal/external business partners.
Problem Solving and Decision Making: Strong ability to strategize, plan, and execute solutions to achieve business priorities.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5-7 years of retail management experience in a department or specialty store.
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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