Senior Director of Care Management - N. California
IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
The primary responsibility of this critical position is leadership and support for the Care Management programs in Alameda, San Mateo and Santa Clara. Additionally, the Senior Director will lead the expansion of future CalAIM program implementation and in newly identified regions. The Senior Director will supervise Regional Directors, Managers, Clinical and Administrative Staff. Other key duties and responsibilities may include, but are not limited to:
PRIMARY RESPONSIBILITIES
- Provide supervision, coaching, and mentoring to the Manager of CalAIM Contra Costa, Manager of CalAIM Partnership, and any future expansion program leaders.
- Design and lead pilot programs in Northern California counties.
- In collaboration with VP of Community Living Services, develop program budgets and budget modifications for IOA, Medi-Cal providers, health plans, and Department of Health Care Services. Monitor monthly expenditures to ensure compliance with program budgets.
- Drive cross team process improvements and best practices that enhance the client and employee experiences across programs.
- Provide corporate visibility and share corporate communications with programs.
- Work with CLS Leaders on program growth and health equity and quality care.
- Work collaboratively with the VP of Central Ops and the Division Business Manager to identify quality/financial performance targets, develop and implement action plans.
- Sets strategy and vision for the CLS programs related to employee engagement, client satisfaction, staff professional development, quality improvement, and budget performance.
- Conducts regular leader meetings.
- Develop and control operating budgets for CalAIM in collaboration with Finance.
- In collaboration with VP of Community Living Services, participate in IOA and/or Medi-Cal programs and health plans relevant to statewide Care Management, client transitions, or IOA's strategic planning.
- Builds and maintains relationships with key funders and community partners.
- Working with VP of Central Ops, establishing best practices for business and clinical services for implementation throughout organization.
- Looks for opportunities to implement best practices as identified by corporate throughout the organization.
- Communicates clearly, concisely, collaboratively, and non-defensively with colleagues, direct reports, corporate staff, and corporate management.
- Responsible for expanding personal knowledge, skills and attitudes specific to CalAIM services.
- Responsible for expanding personal knowledge related to political initiatives and their impact on IOA service lines and programs.
- Responsible for remaining current with changes in statewide community-based and long term services for high-risk, low-income individuals, Medi-Cal and Medicare regulations and procedures that will impact the practice and direction of the program and staff.
- Ensures that centers operate in compliance with all State and Federal regulations.
- In collaboration with VP of Strategic Partnerships, provide support for new business opportunities.
- In collaboration with Facilities and Technology team, lead the development and implementation of new space and facilities plans for programs.
- Developing and implementing CalAIM programs in new regions in collaboration with Medi-Cal Managed Care health plans and the CLS implementation team.
- All other related duties as assigned.
REQUIRED QUALIFICATIONS
- Master's degree or higher in Administration, Public Health, Social Work, Nursing, Psychology, Counseling, Rehabilitation, Gerontology or Sociology from an accredited college or university.
- Minimum 5 years supervisory experience in a medical or community-based setting.
- Minimum 7 years experience as a Registered Nurse, Psychologist, or Licensed Clinical Social Worker in a medical or a community-based setting.
- Experience in building and leading an efficient and effective multi-disciplinary team preferred.
- Broad understanding of community-based health and social services and pertinent policy issues.
- Excellent interpersonal, verbal, and written communication skills.
DESIRED QUALIFICATIONS
- Current/prior experience as a Licensed Clinical Social Worker (LCSW), Licensed Psychologist, or Registered Nurse.
- Direct practice experience in behavioral health.
- Demonstrated understanding of the healthcare system, community-based resources, and long-term care support and services.
- Demonstrated understanding of behavioral health resources and behavioral health interventions.
- Ability to develop and successfully manage large numbers of professional relationships.
- Solid understanding of community-based case management.
- Demonstrated ability to work collaboratively and to encourage collegial working relationships and team building within IOA and with outside partnerships.
- Demonstrated ability to identify and develop new funding streams and partners.
- Strong presence and creative thinking abilities.
COMPENSATION
- $150,972.59 - 164,016.62/annual
This rate is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, client needs, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
IOA reserves the right to revise job descriptions or work hours as required.
IOA is an Equal Opportunity Employer: minority/female/disability/veteran
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