Director, Payments Product Management - Denver, CO & Austin, TX
Are you passionate about Product Management in FinTech? Do you have experience delivering payments products that delight consumers and add business value? Are you ready to build and lead a global team focused on creating industry leading payments experiences? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs and have a robust knowledge of the payments landscape, then it's time to join Western Union's Payments Product team as Director, Payments Product Management.
Western Union powers your pursuit.
In this role you will work as a leader of our Global Payments Product team. You will ensure that Western Union has best-in-class payments capabilities, which will enable our customers to both pay how they want as well as receive funds how they want. You will own and set the strategy for multiple product lines and be accountable for execution upon that strategy. You will lead multiple teams of Product Managers and Product Owners to help drive execution upon your vision and strategy.
Role Responsibilities
- Define the product strategy and roadmap for a set of payments capabilities.
- Work with Western Union senior leadership, cross-functional, regional leaders for products and ideas on forward-looking Fintech and money movement products.
- Work with front-end teams to launch new and enhance existing payments capabilities that will improve our end-to-end customer experience.
- Be experienced in both upstream product and service definition, and downstream product development and execution.
- Think strategically and creatively to gather product and process insights from customers and key internal/external stakeholders.
- Propose solutions that promote organizational key performance indicators and follow-up with analytics teams to measure success.
- Understand product alternatives and work with a multi-disciplined team to understand trade-offs and put value on alternatives. You will define and document product requirements, features, and functionality.
- Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our clients are at the center of everything we build and that they're delighted by our work.
- Own and prioritize a roadmap to balance both exploring new product enhancements and existing product optimizations.
- Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance, Privacy, and Infosec so that development timelines are not jeopardized.
- Provide ongoing analysis on product effectiveness using a data-driven approach.
- Coordinate with our global operations and marketing teams to ensure a successful GTM execution.
- Act as a people leader and build a high-quality and high-performing team.
- Data-driven product management and ownership of product KPIs and OKRs across the entire customer engagement journey.
- Build trust and influence across teams, stakeholders, and the global organization.
Role Requirements
- Previous working experience as a Product Manager 10+ years (Financial Services a plus).
- Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.
- Strong collaboration skills, able to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development, and sales, and geographies to build products that delight our global customers.
- Strong background in building high-performing teams, developing, coaching, and mentoring diverse talent, and being a role model across global cross-functional teams.
- Experience in building FinTech products for omnichannel customers (retail and digital) preferred.
- Strong business writing, numerical analysis, presentation, and verbal communication skills.
- Get things done attitude; self-motivated, with the ability to "roll-up sleeves" and prioritize critical deadlines.
- Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.
- Previous experience of lean and agile working methodologies.
- Team player with ability to prioritize workload in line with tight deadlines and under pressure.
We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The on-target earnings range is $211,756 - $282,531 per year, which includes a base salary, short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States-specific benefits include:
- Family First Program
- Flexible Time off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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