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Role Summary:
TheDirector, Strategic Initiatives & Continuous Improvement is a driving force behind fostering a culture of innovation and operational excellence within Cinemark Operations. Their strategic oversight will ensure that our Corporate (CSC) Operations and Field Operations teams are operating at a high level of performance and continuously evolving through improvement initiatives. With a keen eye for detail and a passion for progress, they oversee the Operations project portfolio and lead special projects, including field leadership meetings, to new heights of efficiency and effectiveness. This role requires a proactive, strategic thinker with a proven track record of transformative leadership.
Responsibilities:
- Continuous Improvement and Innovation:
- Lead the discovery and implementation of continuous improvement and innovation initiatives within Operations CSC and Field Operations.
- Champion a culture of innovation across the organization by promoting creative thinking and the adoption of new technologies or processes.
- Lead change management efforts associated with process improvements and innovation projects to ensure smooth adoption and minimal resistance.
- Project Management:
- Manage the Operations Project Portfolio, ensuring robust project management practices are in place, with clear timelines, milestones, and tracking of progress and results.
- Provide regular updates to senior management on the status, outcomes, and ROI of Operations projects.
- Provide guidance and leadership to Operations project managers (direct and indirect reports), ensuring that all projects align with the department’s strategic objectives. Act as a mentor to project managers, helping them to develop their skills and effectively manage their projects.
- Cross Functional Communication and Alignment:
- Work with various departments to ensure alignment on cross-functional projects. Closely partner with Continuous Improvement team to leverage common tools and resources and ensure organizational alignment.
- Facilitate effective communication and alignment across teams, including coordination of field check-in call content.
- Special Projects:
- Oversee the annual budget process for Corporate (CSC) Operations and Field Operations, partnering with Finance and Operations leaders to coordinate strategy and timeline.
- Oversee special projects as assigned by the Chief of Staff (COS), including managing logistics for field leadership meetings (small group and large conference-style meetings)
- Coordinate strategic planning activities for Operations, including RACI (Responsible, Accountable, Consulted, Informed) charts, annual goal setting, and strategic planning workshops.
Skills:
- Strong leadership and project management skills.
- Excellent communication and organizational abilities.
- Proficient in strategic planning and execution.
- Ability to foster innovation and drive operational excellence.
Experience:
- 8+ years experience in project leadership, especially in retail, restaurant, entertainment or hospitality industries.
- 5+ years experience in operations management (people or processes)
- Previous experience in a similar role driving continuous improvement initiatives is highly desirable.
Education:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Advanced degree or relevant certification (e.g., PMP, Six Sigma) is an advantage.
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