This position in Federal Student Aid will have a significant impact on postsecondary educational opportunities for more than 10 million students nationwide. This position will serve as the Executive Director of the Free Application for Federal Student Aid (FAFSA) program under the Principal Deputy Chief Operating Officer (PDCOO). The role is responsible for incorporating new and cutting-edge technology to modernize the financial aid process and will be a key leader in FSA’s overall modernization.
ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.
Please be sure that your resume includes detailed information to support that you meet the minimum qualification requirements and specialized experience statements as outlined below. Failure to provide sufficient evidence in your resume may result in a 'not qualified' determination.
MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
- Oral Communication - Expresses information effectively, taking into account the audience and nature of the information.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives.
AND
SPECIALIZED EXPERIENCE:
Specialized experience for the AD-2210-00 (Senior Manager) is demonstrated by performing one year of experience equivalent to the (GS-15 equivalent) in each of the following three (3) duties or work assignments:
- Experience leading the development and maintenance of complex software applications serving millions of users in an agile development environment.
- Experience leading teams in conducting extensive user experience research and outreach for product optimization/innovation.
- Experience leading the development and execution of multi-year project plans geared toward continuous improvement and ongoing systems modernization efforts.
Preferred qualifications: Experience communicating with educational institutions.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations. You will receive credit for all qualifying experience, including volunteer experience.
Credit will be given for all appropriate qualifying experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience.
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