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Retail Cloud powers Modern POS for the world's leading brands and retailers bringing online and offline shopping experiences together. Our customers include Crate & Barrel, Under Armour, Converse, Suitsupply, Deciem, LoveSac, Bouclair, Janie & Jack, and many others. Our team is looking for a Head of Product Management to lead product areas within our award-winning Modern POS product, such as core POS, endless aisle, clienteling, and omni-channel. This role will focus on all aspects of product development including research, product vision, roadmap, product definition, and end-to-end delivery.
Role Overview
This role calls for a strong, proactive leader capable of autonomously driving projects. Ideally, you have demonstrated an excellent track record for driving new user-centric product capabilities from initial concept to successful delivery and market adoption in the retail industry.
Responsibilities
- Lead the product vision for your area. Ensure that it aligns with the overall product and company strategy.
- Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships.
- Commit to the best user experience possible. Work closely with UX to develop, test, and deliver assets to Engineering. Drive the end-to-end feature delivery cycle.
- Measure success - A feature's release does not decide success. Define what success means for each feature and each function before it even goes to development.
- Collaborate across teams. Product managers play a critical role in creating alignment between engineering, customer success, design teams, and other stakeholders.
- Communicate with clarity and efficiency while coordinating product release communications for your components. Be a great partner with the Engineering team for both successes and challenges.
- Serve as a domain and product expert for Retail Cloud and Modern POS with Engineering, GTM, and customers.
Role Requirements
- 10+ years of SaaS product management experience (or relevant experience).
- Experience gathering and redefining business requirements and market needs into a successful product strategy.
- Strong organizational as well as written and oral communication skills.
- Strong experience in partnering with engineering teams and writing detailed product definitions.
- Experience with agile development methodologies like Scrum.
- Understanding of software architecture and UX design.
- Ability to prioritize multiple competing priorities in fast-paced & iterative product development cycles.
- Domain expertise in e-commerce, POS, or payments space.
- Bachelor's degree (technical disciplines preferred) or equivalent work experience.
Desired Requirements
- In-depth experience working with Salesforce products and APIs.
- Prior experience working with the retail industry.
Accommodations
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Posting Statement
At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.
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