The Chief Technology Officer in Federal Student Aid (FSA) will lead IT modernization efforts, cybersecurity operations, and implementation of emerging technologies to provide best-in-class customer experiences for America’s students, borrowers, and institutions of higher education. This position is a key leader at FSA, reporting to the Principal Deputy Chief Operating Officer, and is responsible for establishing vision and direction for the organization's technology portfolio.
ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.
Please be sure that your resume includes detailed information to support that you meet the minimum qualification requirements and specialized experience statements as outlined below. Failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
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SPECIALIZED EXPERIENCE:
Specialized experience for the Senior Manager is demonstrated by performing one year of experience equivalent to the GS-15 equivalent in each of the following three (3) duties or work assignments:
- Experience developing an information technology (IT) vision and executing a strategy towards that vision (e.g. working with stakeholders, coordinating resources, etc.) for a nationwide organization.
- Experience leading hybrid teams (e.g. - Systems Engineers, IT Analysts, contractors etc.) within a cloud-centric enterprise-wide IT infrastructure and cyber architecture enterprise.
- Experience serving as senior expert and consultant to top management officials, advising on IT program integration and interoperability with other computer, data, or application programs of equivalent scope and complexity.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Credit will be given for all appropriate qualifying experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience.
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