We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
COMPANY SUMMARY
ChenMed, a physician-led and mission-driven primary care organization, is currently one of the most successful full-risk Medicare Advantage providers in the nation and has a vision to be America’s leading primary care provider, transforming care of the neediest population. Our mission is to honor seniors with affordable VIP care that delivers better health. In order to achieve our vision and deliver our mission, we need the best primary care providers and clinical leaders that are seeking to fulfill purpose and personal opportunity and join the ChenMed family.
POSITION SUMMARY
This crucial role is a transitional position towards becoming a center clinical P&L leader (i.e., Senior Medical Director [SMD]) in the organization. The incumbent Center Medical Director (CMD) will leverage his/her prior leadership experience to expedite learning and delivering the ChenMed clinical model. The CMD may be simultaneously completing PCP Black Belt Training and Mastering the Medical Director Essentials within a combined and accelerated PCP and medical director training pathway.
We are an outcomes-focused, value-based organization. This position will be subject to, and have center oversight for, the following metrics/competencies that are regularly assessed to help our clinicians become successful and reach Partnership status: panel size, patient outcomes (admissions and hospital sick days), CG CAHPS and net promoter score (patient experience), HEDIS and clinical gaps closures, and medical cost effectiveness measures. Each primary care provider (PCP) will have goals for these metrics and will be expected to work towards those targets with their center and market leadership as well as their care team. Culture is also very important in the medical centers and CMDs are expected to ensure PCPs are leaders in our organization and helping champion a positive culture of love, accountability, and passion.
The CMD will demonstrate and lead the center’s providers towards:
- Accountability and oversight for outcomes: The CMD demonstrates accountability for outcomes, strong clinical care, and cost-effectiveness for each patient in their panel of at least 300 risk adjusted patients (75% partial panel). They understand that they can strongly influence the patient’s outcomes by building a trusting relationship and helping them change behaviors.
- Coaching for health: Act as a health coach, rather than just a consultant for sickness, by helping patients set short and long-term health goals, partners with the patient to work toward the goals, and frequently follows up on those goals on the path to improved health for their patients.
- Simplifying for action: Simplify and prioritize appropriately so that behavior change is more actionable, both for the patient in helping them achieve their goals, and when leading their care team towards their performance goals.
- Leadership: Lead center Super Huddle (SH) and Transforming Care Meeting (TCM) weekly care meetings, as well as support Center Manager/Center General Manager. The goal is for the CMD to increasingly assume responsibilities of the SMD to directly supervise, performance manage and train PCPs in his/her assigned center; as well as be accountable for maximizing overall clinical value while engaging physicians to improve clinical quality, efficiency, outcomes, cost effectiveness, and physician/patient satisfaction. This will partially be accomplished by leadership rounding (monthly 1:1), which initially will be jointly conducted with the market clinical leader. In addition, the goal for the CMD will be over time to increasingly manage day-to-day clinical and business operations to improve the financial performance of the center, in partnership with the Center Manager/Center General Manager.
The CMD will be required to demonstrate the ability to function both independently and in collaboration with other health care professionals. The CMD will work closely with the applicable center and market leadership to ensure compliance with guidelines along with participating in risk and quality management programs, clinical meetings and other meetings as required that promote patient health and company goals.
CMD Training will include:
- PCP Black Belt Training and PCP Essentials
- Medical Director and Center Operations
- ChenMed Leadership Pathways Program
- Medical Economics and Center Financial Performance
- Sales and Growth
The CMD will adhere to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, and policies and procedures.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
- Independently provides care and oversight of outcomes, as applicable, for patients with acute and chronic illnesses encountered in the older adult patient.
- Takes full accountability for patient care and outcomes and will appropriately seek consultation from specialists when needed; remains involved in, and responsible for, the detailed care of the patient.
- Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not).
- Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs.
- Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office.
- For patients that are unable to come to the office—in hospital, SNF, LTC or home-bound, the CMD will engage with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market (e.g. telehealth).
- Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager. CMD partners with Center Manager/Center General Manager to co-lead center stand-ups and deliver exceptional patient care across their respective teams.
- Joins national director biweekly meetings and attends annual/biannual clinical leadership conferences.
- Plays an active role in the management of their center and will help cover for other providers who may be out for various reasons. Takes an active role as needed in recruiting patients for the center and additional providers for the company.
- Drives a positive culture that supports a cohesive team approach, drives excellent results and relationships, and promotes "best place to work" culture measured by employee engagement scores.
- Upon successfully making progress on attaining consistent primary care performance trending towards that of a ChenMed PCP Partner, maintaining trajectory of medical director training, the CMD will be asked to increasingly assume the role and responsibilities of a Senior Medical Director, which may include:
- Managing, mentoring and coaching PCPs in his/her assigned center to deliver outstanding clinical outcomes, including sampling other PCP’s daily huddles within their center.
- Leadership rounding with the PCPs (reduced involvement of market clinical leader).
- Partnering with Center Manager/Center General Manager to drive continued improvement of center financial performance, and helping increase center membership.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES
- Consistently demonstrates the following behavioral competencies:
- Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
- Demonstrates self-awareness – Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Ensures accountability – Holds self and others accountable to meet commitments.
- Drives results – Consistently achieves results, even under tough circumstances.
- Develops talent – Develops people to meet both their career goals and the organization’s goals.
- Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
- Interpersonal savvy – Relating openly and comfortably with diverse groups of people.
- Technical knowledge and skills:
- Excellent clinical skills.
- Knowledge and experience in a managed care delivery system.
- Knowledge of clinical outcomes and quality improvement processes.
- Experience of population risk management or complex chronic disease care management.
- History of being a natural teacher to fellow Physicians.
- Other skills and abilities:
- Good analytical skills.
- Ability to build relationships with external organizations.
- Conflict management and resolution skills.
- Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook.
- Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding.
- Ability to travel locally, regionally and nationally up to 30% of the time.
- SMD will have demonstrated mastery of:
- PCP Black Belt Training and PCP Essentials.
- Medical Director Essentials and Center Operations.
- Medical Economics and Center Financial Performance.
- Driving Membership Growth.
- Spoken and written fluency in English.
- This job requires use and exercise of independent judgment.
EDUCATION AND EXPERIENCE CRITERIA
- MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required.
- A minimum of 3 years’ clinical experience required; 5 years preferred.
- Board eligibility is required.
- Board Certified in Internal Medicine, Family Medicine, Geriatrics or similar is preferred, but hires may have other sub-specialty training and board certification.
- Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment.
- Current, active license to practice medicine in State of employment.
- High performing physician with a proven track record of clinical leadership experience.
- Must have completed all internal physician training and have attained partnership.
- Experience with population risk management or complex chronic disease care management.
- Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred.
- Preferred to be an existing high performing PCP partner and/or Associate Center Medical Director within the ChenMed core model, with a proven ability to manage a panel of >400 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives.
- If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model.
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
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