ABOUT US:
Big Guy Properties and Go-Minis is a full-service national development and management team with a passion to create and manage outstanding communities and businesses. Big Guy strives to offer professional services for all our residents and customers at the local level with an array of living and storage options to suit the entire community. We approach our acquisitions and management as an opportunity to improve neighborhoods, properties, and facilities that need a little extra something to make a difference in the lives of our residents and customers. We have accessible management and corporate support staff with a full-service marketing team ready to make your life easier.
SUMMARY
The Territory Manager is a critical role responsible for overseeing all operations within an assigned territory for the Go Minis portable storage container franchise. This position serves as the central point of contact for ensuring the smooth running of daily operations, business development, inventory management, and customer service. The Territory Manager will play a vital role in maintaining regional control, driving growth, and ensuring customer satisfaction within their designated area. The Territory Manager must have an entrepreneurial spirit and treat this business as if it belongs to them.
This position is remote from the candidate's home office with weekly visits to the local sites/yards (Battleground, WA - Tangent OR).
RESPONSIBILITIES
- Operational Oversight: Manage and coordinate daily operations of assigned territory, including scheduling and overseeing the delivery and pick-up of Go Minis storage containers. Ensure all operations are executed efficiently and meet company standards.
- Driver Management: Supervise drivers across the territory, including interviewing, training, scheduling, and performance monitoring/evaluation. Ensure that all drivers adhere to safety and operational protocols.
- Inventory Management: Oversee the inventory of storage containers, trucks, forklifts, and other equipment across the territory. Ensure all assets are maintained in good condition and that inventory levels meet the demand, including building containers, repairing, painting (touch-up) of containers.
- Customer Service: Address customer inquiries, disputes, and service issues within the territory. Work closely with the assigned Virtual Assistant (VA) to ensure excellence in customer service and sales. Manage VA performance across assigned territory.
- Collections Management: Ensure timely collection of payments from customers. Manage accounts receivable, address collection issues promptly, and maintain healthy financial operations within the territory.
- Business Development: Drive market expansion within the assigned territory through targeted marketing and sales outreach. Explore opportunities to open new locations as demand grows, contributing to the overall growth strategy of the company.
QUALIFICATIONS & SKILLS
- Minimum of 3-5 years of experience in operations management, or a similar role.
- Demonstrated success in business development, sales, or marketing, preferably in a regional or territory-based role.
- Must have experience in inventory control and equipment maintenance with moderate knowledge of hand tools and how to use them.
- Experience in renting and coordinating heavy equipment used for loading/unloading large palletted deliveries and building containers is preferred.
- Experience managing teams, including taking part in the hiring process, training, and performance management.
- Strong leadership and decision-making skills with the ability to manage multiple priorities in a fast-paced environment.
- Financial acumen, with experience in managing budgets, accounts receivable, and collections.
- Strong communication and interpersonal skills, capable of building strong relationships with customers, team members, and stakeholders.
- Ability to think strategically and identify opportunities for growth and improvement within assigned territory.
- Highly organized with a keen attention to detail.
- Self-motivated and result-oriented, with a strong drive to achieve goals.
- Flexibility and adaptability to changing business needs.
- A proactive problem-solver with the ability to handle challenges and obstacles effectively.
- Valid driver’s license with no restrictions and automobile (company will provide mileage reimbursement).
- Must be computer, CRM, and business software savvy; must have experience with MS Office Suite and must have the ability to learn and adapt to various web-based software products.
- Background check, drug screen required.
- Ability to lift 50 pounds without injury to person or property.
- Must be willing to travel between multiple work sites. Experience managing multiple locations is preferred.
- Must be willing to work in inclement weather as long as conditions are safe.
COMPENSATION
This role offers a base salary of $65,000/year, with an additional incentive program designed to reward the successful achievement of operational and business development goals, along with a competitive benefits package including healthcare (medical/vision/dental) premium costs for the employee covered fully by the company with an employer contribution towards dependent premiums.
EEO: CFM Management, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, or any other protected class. *Must be authorized to work in the US
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