This job is with JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design within Chase’s Card Design & Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
The Co-Brand Card team oversees the establishment, management, and growth of all our co-brand card products. We partner with Product, Technology, and Data & Analytics as well as our Business partners and peers in Connected Commerce to create and iterate on experiences that help customers do more with their preferred brands in travel, shopping, and entertainment, and establish Chase as a competitive co-brand card service provider.
Job Responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
Required Qualifications, Capabilities, And Skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of ‘north star’ representations to drive customer-centric decision-making.
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
Preferred Qualifications
- Design leadership or managerial experience.
- Advocate for Accessibility Guidelines and Inclusive Design practices.
- Experience with and/or interest in API marketplaces and enterprise tool development.
- Experience collaborating with external clients in agency or consultancy setting.
- Previous work or interest in loyalty programs, especially those associated with airlines, hotels, and/or retail/ecommerce platforms.
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