JOB DESCRIPTION
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design within Chase's Card Design & Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.
The Co-Brand Card team oversees the establishment, management, and growth of all our co-brand card products. We partner with Product, Technology, and Data & Analytics as well as our Business partners and peers in Connected Commerce to create and iterate on experiences that help customers do more with their preferred brands in travel, shopping, and entertainment.
Job Responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion.
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience.
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience.
- Advocate for Accessibility Guidelines and Inclusive Design practices.
- Experience with and/or interest in API marketplaces and enterprise tool development.
- Experience collaborating with external clients in agency or consultancy setting.
- Previous work or interest in loyalty programs, especially those associated with airlines, hotels, and/or retail/ecommerce platforms.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Equal Opportunity Employer/Disability/Veterans
