Director, Product, Core Modernization
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The Card Core Modernization team is seeking such an individual to drive value back to the business and innovation through the use of technology.
The Card Core Modernization team runs the “nuclear” core processing platform and associated capabilities for the card business. This platform is the foundation that the Capital One’s consumer life-cycle is built upon including:
- Product Setup + Account Booking
- Account cycling and billing
- Settlement functions
- Account and Transaction SORs
- Merchant and Fraud Dispute Handling
- Account closure
- And much more
What “great” looks like for this Product Leader is to provide visionary, yet practical leadership to balance maximizing value to the business today while actively, and differentially enabling the move to a modern core.
The product leader for Card Core Modernization will broadly interface with stakeholders across the Card Line of Business, and play an increasingly critical strategic role in Core Modernization, as they will need to balance the “needs of today” with “enabling the move to the modern core”, which will translate into the following kinds of problem solving:
- Balancing business needs to “add more” to today vs. Modern Core tomorrow, including new capabilities to be built on current Core
- Strategically managing our team interactions with vendors to achieve near and long-term goals
- Proactively managing our product risk and health posture - and directly informing related functional requirements in the modern core
- Opportunistically leverage depth of insights from existing Core, and lessons learned / tooling to inform how future state more broadly designs and executes migration
- Drive product management best practices throughout the organization and establish a culture of product management discipline
The expectation is the leader will build and maintain a highly engaged, high-performing team through a combination of development within the existing team and recruiting new talent, as well as play a horizontal connective role to elevate the culture, talent, operating rhythms, and inclusivity in the broader Core team as it evolves and matures.
This leader will manage a direct organization of ~6 direct product and process associates. In addition, 15 engineering teams focused on scalability and resiliency of connective components of the COF ecosystem.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
In this role, you will be expected to demonstrate proficiency in five key areas:
- Human Centered. You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs.
- Business Focused. You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You’ll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically.
- Technology Driven. You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems. You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind.
- Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
- Transformational Leadership. You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way.
We want you if you are:
- Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
- Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
- Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering value in an iterative way focusing on minimum viable product.
- Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
- Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new.
- Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.
Basic Qualifications:
- Bachelor’s Degree
- At least 7 years of experience in digital product management
Preferred Qualifications:
- Bachelor’s Degree in Computer Science or Engineering
- MBA or Master’s degree
- 5+ years of experience in Agile product management
- 5+ years of experience translating business strategy and analysis into consumer facing digital products
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $233,100 - $266,000 for Director, Product Management
Illinois (Hybrid On-Site): $217,300 - $248,000 for Director, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
