Soar with us at Wawa.
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
The General Manager (GM) is responsible for management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. The GM is responsible for customer and associate satisfaction, brand standards, and profitability. The GM will select, develop and effectively lead a highly engaged team.
Principal Duties:
- Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals.
- Analyze income statement and utilize reports to ensure store’s profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures.
- Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
- Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs. Adhere to work designs and implement improvement actions across the store.
- Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change.
- Ensure a positive shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information from various sources.
- Responsible for staffing the store appropriately to cover the customer and business demands of a 24/7 business. Proactively identify hiring needs across the store.
- Allocate resources, prioritize and delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
- Allocate appropriate and adequate resources necessary for effective training execution as designed.
- Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect.
- Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).
- Build relationships with community partners to connect the store with its community.
Essential Functions:
- Ability to work well individually as well as in a team environment.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Ability to work with little or no supervision.
- Detail oriented and excellent organizational skills.
- Excellent analytical, critical thinking and problem solving skills.
- Ability to handle multiple projects simultaneously and independently.
- Excellent interpersonal skills.
- Proven self-starter with demonstrated ability to make decisions.
- Excellent leadership skills.
- Understanding of store finances and awareness of impact to business.
- Availability to work all shifts, weekends, and holidays, based on business needs.
- Ability to learn and utilize the store’s technology.
Basic Qualifications:
- Bachelor’s degree in Business or related field preferred.
- Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses.
- Experience effectively implementing change and demonstrated results in execution.
- Experienced in all areas of store operations, including foodservice.
- Flexible availability which may include all shifts, weekends, and holidays, based on business needs.
- Leadership experience in a fast-paced retail, food service, or fuel environment preferred.
- Serve Safe Certification.
- Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service.
- Relationship Building.
- Effective Communication.
- Ability to relocate as needed preferred.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated.
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