Pay Range: $145,000 - $165,000/year
JOB CULTURE
The Masonic Homes of California (MHC) and the Masonic Center for Youth and Families (MCYAF) are committed to improving the quality of life by empowering our members, their families and our communities to live well and achieve meaningful and rewarding lives.
As a non-profit, we are dedicated to creating an equitable culture through ongoing systemic evaluations and personal connection with our colleagues and clients. We fulfill our mission with accountability while also being team-oriented, caring, and honest. Through an inclusive and diverse model of care, we help strengthen families and allow individuals to overcome obstacles.
MCYAF is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all colleagues. As a multi-cultural organization, we provide services from a place of cultural humility and we strive for safety and equity for all. We demonstrate this by incorporating anti-racist practices in our clinical and professional relationships.
We are committed to a safe and affirming environment for LGBTQ+ and gender non-conforming youth to receive the care they need. As an ally, we create space for LGBTQ+ and gender non-conforming youth to assign terminology and pronouns to their sexualities, gender identities and expressions and having those choices honored.
JOB SUMMARY
The Director in this position is responsible for overseeing the organization’s delivery of high-quality clinical services across sites. S/he/they will represent the center to the community and work to develop strong referral relationships. This position will hire, train and supervise direct service staff within the clinic. As a member of The Masonic Center for Youth and Families leadership team, this position will play a key role in the organization—this person will be responsible for clinical programming across the organization in collaboration with the Executive Director and the Senior Director. This position will be crucial in developing new partnerships and clinical programming across the organization, with opportunity for growth of role and responsibilities in the near future. Works within the vision, mission and philosophy of the Agency. Provides executive leadership of operations to ensure the organization’s clinical vision, service standards and program service delivery are of the highest quality and meet the needs of the community. Leadership responsibilities include executing the organization’s vision, strategy, and annual priorities. Responsible for service delivery Agency-wide. Position advances initiatives that strengthen service delivery and improve clinical outcomes.
ESSENTIAL FUNCTIONS
- Oversee clinical quality of all clinical services, specifically policy and procedures, chart audits, and clinical consultation.
- Empower Director of Family Services in ensuring therapists meet performance goals:
- 45% productivity rate (full time staff 18 hours per week/828 hours per year).
- 85% client show rate.
- Maintain appointment and fee collection policies.
- Maintain Documentation standards (as evidenced by average chart audit score of 80%).
- Additional program contributions (consistent attendance and participation in team meetings, either committee involvement or representing MCYAF in community).
- Model the Masonic Homes Way Pillars in carrying out all duties.
- Ensure that contract objectives are being met by clinical staff.
- Support intake coordinators of therapy and assessment programs.
- One on one meetings with staff to engage them in mission and values, as well as understand areas for growth and support quarterly.
- Successful case meetings, including: MDT, Case Conference, Clinical Case Review. Staff satisfaction surveys demonstrate effective results.
- Direct service provision as time allows.
- Model the Masonic Homes Way Pillars, including Manager Pillar, in carrying out all duties.
- Actively participate in DEIB work.
CLINICAL DIRECTOR ROLES
- Director of Clinical Quality across the organization – Psychology Clinic licensing.
- Ensure effective and efficient intake process – support intake coordinators and continued monitoring of new intake flow. Meet requirements for access to care goals.
- Support Director of Educational Outreach with outreach, visioning, conference planning.
- Direct supervision of Director of Family Services, Medical Director, Director of Educational Outreach, Assessment Team Lead/Manager.
- Serve on Education Committee, Quality Assurance Committee, Emotional Wellness Workgroup.
- Lead Senior Services Program – develop and implement program outreach and strategy. Determine staffing needs and lead hiring process.
- Supports organizational improvement and outcome efforts to ensure the implementation of CQI processes and structures that will result in quality services.
- Manage clinical staff by providing supervision, consultation, develop/review/evaluate documentation.
- Provide after-hours crisis phone support as needed.
- Ensure effective coordination of services for clients with other providers, both internal and external.
- Support the development of constructive relationships, and problem-solving barriers. Develop, interpret, and ensure consistent implementation of clinical program philosophy, objectives, standards, policies, procedures, and practices.
- Analyze and integrate the use of outcome data to improve clinical service delivery. Ensure and monitor defined outcome achievement for youth and families, as well as satisfaction levels for all clients.
- Participate in organizational quality improvement efforts.
- Ensure staff billable productivity and other revenue related activities meet or exceed revenue forecasts.
- Provide effective crisis and risk prevention management, including on-call crisis assessment for the Masonic Homes of California.
- Ensure clinical documentation and quality assurance meets both agency and payor standards.
- Participate in staff development: hire, coach, mentor, supervise and conduct direct field observations as needed.
- The Clinical Director primarily provides clinical leadership and organization for therapists, develops, trains, and implements the therapeutic model, troubleshoots student and family issues, and oversees its daily operations.
MINIMUM REQUIREMENTS
- Must possess a License in Marriage and Family Therapy, Clinical Social Work, or Psychology in good standing from the state of California.
- A minimum of 5 years post license experience is required. She/he must have a minimum of 5 years’ experience in a community mental health setting and have an extensive knowledge of school systems and other community resources.
- The Director must be able to work collaboratively with a multi-disciplinary team.
- Must have experience working with children, youth, and their families.
- Experience providing family therapy, group therapy, trauma-informed care, and mindfulness work is required.
- Experience working in a clinic setting.
At the Masonic Homes of California, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.
In return for your skills, you will be offered:
- A work environment focused on teamwork and support.
- Excellent health, wage replacement and other benefits for you and your family’s well-being.
- A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan.
- Investment in your growth through Tuition Reimbursement and in-house BBS and Board of Psychology approved continuing education opportunities.
- Work at MCYAF qualifies for enrollees in the Public Service Loan Forgiveness program.
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