Are you an experienced resort manager looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and help us to build something special! We are looking for a General Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day property management operations for one of our manufactured housing communities. You will have some sales and marketing duties to maximize residential occupancy. If you like the idea of helping to build and maintain a first-class community and you have the qualifications and background we’re looking for, we want to talk with you!
OVERVIEW
As a General Manager, you'll be responsible for the operational and continued profitability of a premier Sun community. You are ultimately responsible for administrative activities, marketing, leasing and sales of new and pre-owned homes, property maintenance, budgeting, human resource management and, most importantly, resident relations.
JOB DUTIES
- Ensure residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
- Handle and resolve escalated resident inquiries.
- Work with marketing team to increase occupancy and to further promote the Sun Communities brand.
- Oversee team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures.
- Work closely with RVP to plan and manage capital expenditure initiatives, marketing strategies, and drive revenues while maintaining high levels of resident satisfaction.
- Enforce resort rules and regulations.
- Monitor monthly operating budgets and prepare monthly explanation of P&L variances.
- Assist RVP with preparation of annual operating budget.
- Ensure compliance with the federal, state and local agencies that regulate fair housing laws and resort operations.
- Market models, pre-owned, and brokered homes for sale in the resort as well as prepare documents to list and sell homes.
- Oversee capital expenditure improvements.
REQUIREMENTS
- Bachelor’s degree in business, real estate management, hospitality, or other related field.
- Minimum of 6 years property management experience including at least 3 years of supervisory experience.
- Previous regional management experience in property management industry, preferred.
- Demonstrated experience in meeting or exceeding sales goals; sales and leasing experience required.
- Willingness and ability to communicate effectively with guests, residents, and internal contacts.
- General knowledge of property maintenance.
- Solid negotiation skills.
- Ability to thrive in a fast-paced environment.
- Working knowledge of basic accounting principles.
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law.
- Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or Vestivo, preferred.
- Flexibility to respond to community needs during non-business hours.
- Ability to live on-site within the community (housing provided).
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family.
- Comprehensive Dental Plan.
- Vision Plan.
- Voluntary Health and Dependent Care Reimbursement Accounts.
- Life and Accidental Death and Dismemberment Insurance.
- Short and Long-Term Disability Coverage.
- 401(k) Plan with Sun matching contribution.
- Paid Parental Leave.
- Employee Assistance Program.
- Identity Theft Insurance.
- Legal Assistance Plan.
- Pet Insurance.
- Tuition Reimbursement program providing financial support to team members who further their formal education.
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation.
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more.
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty.
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