Main Campus - 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America
Req #1217
Job Title: Surgery Scheduler
Job Description: To provide clerical support in the Gastroenterology department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.
Working Conditions: Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others are constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Occasional stress from multiple responsibilities may also be present.
Job Responsibilities:
- Represent MMC in a courteous and professional manner
- Greet guests and incoming calls in a polite, prompt, and helpful manner
- Take accurate messages which include all required information
- Discuss appointments with patients, stressing any estimates, and provide an estimate of charges as quoted by their insurance, not a guarantee of benefits or payment
- Provide education and encourage patients to learn about their personal health plans
- Ensure all medical clearances have been followed up on
- Check Physician Schedule daily and work to close gaps both in clinic and surgery center
- Be at your workstation on time and prepared to start the day, only working 8-hour shifts unless you have prior authorization to work overtime
- Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
- Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement
- Provide prompt, efficient, and accurate patient service, including precerts, phone calls, answering patients’ miscellaneous questions, delivering verification, etc.
- Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
- Keep your work area and the clinic clean
- Be knowledgeable of and adhere to all HIPAA and OSHA guidelines
- Be knowledgeable of and adhere to all MMC policies and procedures
- Assist with taking phone calls and back up reception as needed
- With instruction, perform other duties as required or assigned
Required Skills:
- Strong skills in communicating effectively with co-workers, providers, and patients
- Ability to conduct daily functions in an appropriate, professional, and compassionate manner
- Ability to manage/prioritize multiple tasks in an efficient and timely manner
- Flexibility to respond to changing demands
- Ability to react calmly and competently in stressful situations
- Effectively utilize computer systems and programs that are necessary to complete daily tasks
Education/Experience Requirements:
- High School diploma or GED
- Experience preferred but not required
Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
#J-18808-Ljbffr
