General Manager

Bighornlaw • San Francisco, CA, United States • $200k - $250k / year • 3w ago

Nor Cal Hospitality • San Francisco , CA , US

Posted a month ago

Description

The General Manager is responsible for the day-to-day operation of the hotel with an emphasis on sales, financial management, quality assurance, and employee experience and guest satisfaction.

Responsibilities

Establish strong relationships, internal and external
Supervise and develop the performance of all hotel operating departments.
Create, implement and ensure full compliance with operating controls, SOP’s, policies, procedures, and service standards
Responsible for handling all guest concerns and complaints and issues including prompt investigation and resolution
Promote hotel in industry or trade organizations
Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment
Regular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments
Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees
Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions
Regular review of Front Office results in order to maximize room revenue.
Identify problem areas and initiate solutions
Monitor sales levels in order to take steps to reverse negative sales trends
Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded
Develop and implement cost savings initiatives and strategies
Profit and Loss analysis and management
Prepare and present in partnership with VP of Operations monthly ownership recap
Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed
Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs
Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary
Monthly forecasting of operating staff and cost expenditures
Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business
Review and approve all expenses in "other expense" categories in all departments
Regularly review all major expenses to assure that monies are wisely expended

Qualifications

Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.)
Experience in Lifestyle Brand
Excellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management
Knowledge and experience in computers including Microsoft Excel, Word, PowerPoint
Knowledge of Federal, State, and Local legislation related to hotel operations is a must
Excellent and efficient time management skills and ability to prioritize workload
Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary
Ability to present facts and recommendations effectively in oral and written form
Ability to communicate effectively with employees, management, clients, and vendors as necessary
Able to work a flexible schedule in order to accommodate business levels
Demonstrated Entrepreneurial Skill
Savvy/Business Minded
Must be eligible to work in the USA

Compensation

$90,000

About Nor Cal Hospitality

Nor Cal Hospitality Group is a hotel brand and management company that is committed to forward-thinking design, service, and guest experience. We are dedicated to offering travelers a connection to their destination through an immersive hospitality experience.

PTO
Short/Long-Term Disability
401(k) matching
Paid monthly parking subscription
Performance-based annual bonus potential

Nor Cal Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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