Position Overview
Responsible for assisting with the operations of the facility including the maintenance and cleanliness of the facility and equipment. The primary focus of the General Manager includes overall operations of the gym, membership sales, member retention, overall cleanliness of the club, and member/customer satisfaction. Oversees all employees to ensure professionalism, performance, and adherence to policies and procedures.
We Offer
- Competitive pay
- Training programs
- Employee discounts and perks
- Fitness-minded workplace culture
Member Experience Responsibilities
- Deliver exceptional gym member experience
- Oversee member experience within the gym and lead by example
- Provide and maintain the highest level of customer service to our members
- Provide effective decision-making regarding customer service issues to provide a positive member experience
- Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
- Manage member feedback of gym
Team Member Experience Responsibilities
- Deliver exceptional team member experience
- Hire, train and schedule all gym-level staff
- Train and develop front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
- Manage and evaluate the performance of all gym team members
- Oversee team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Gym Management Responsibilities
- Facilitate and monitor company-wide initiatives
- Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
- Effectively manage the operations of the gym, including managing gym-controllable inventory and assets
- Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
- Have business acumen that includes an understanding of the competitive landscape and community around the gym
- Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness
Qualifications
- Fitness industry experience preferred but not required
- Promotionally-oriented and have the ability to direct sales through company required outreach programs
- Strong customer service orientation with proven results
- Excellent verbal and written communication skills
- Open, participative leadership style and drive for excellence
- Strong work ethic, integrity, and professional demeanor
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