Flagship General Manager
Location: Harriman, NY, US
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Job Responsibilities
- Understand organizational objectives and make decisions that align with Company priorities and values.
- Endorse, model, and develop store and district team to deliver Coach’s Selling and Service expectations.
- Manage sales strategies, initiatives, and growth across all categories and partner with other stores within District to drive district and regional selling initiatives.
- Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
- Serve as a leader within the District and provide strategic and Human Resources support when the District Manager is not available.
- Maximize floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
- Set and communicate sales/productivity goals for the team, track store performance, and achieve sales through team efforts.
- Hold the management team accountable for floor supervisor productivity, personal productivity, and management contribution.
- Drive business through sales strategies, clienteling, and maintaining productive relationships with customers.
- Develop a clienteling strategy in partnership with the District Manager and implement it to achieve business goals.
- Understand changes in the local market that may impact business performance and support local sales strategies.
- Build credibility and trust as a personal fashion advisor to both team and customers.
- Create positive impressions with store team and customers by bringing best self to work through appropriate business attire.
- Act as a brand ambassador in the local market to drive brand loyalty and business.
- Coach team on incorporating trends into their selling experience with customers.
- Influence customer purchase decisions by balancing patience and assertiveness.
- Resolve customer problems and meet customer needs in a timely manner.
- Encourage team to build long-term relationships with customers.
- Develop self and individual product knowledge skills and remain aware of current collections.
- Protect and drive the needs of the business at all times.
- Understand the positive sales impact staffing has on the business; recruit and hire accordingly.
- Coach, develop, and motivate the team on a daily, weekly, and monthly basis.
- Ensure all daily tasks are completed without negatively impacting service standards.
- Create enthusiasm and positivity for a shared vision and mission.
- Lead by example and demonstrate confidence when managing the store.
- Take initiative; have a high level of ownership and accountability for results.
- Approach challenges directly and take action to course correct when appropriate.
- Build trusting relationships with peers and team.
- Act as an advocate for the team, district/region, and Brand.
- Be adaptable and flexible to change.
- Maintain a calm and professional demeanor at all times.
- Foster an environment of teamwork and collaboration.
- Create short and long-term strategies to achieve metrics and performance.
- Utilize available resources to make informed decisions.
- Delegate and empower others.
- Recognize and value individual performance and communicate appropriately.
- Evaluate performance of all team members and provide consistent feedback.
- Resolve performance problems using appropriate communication and coaching techniques.
- Create a talent bench strength by actively recruiting and interviewing candidates.
- Manage daily operational tasks according to Coach standards.
- Demonstrate strong business acumen; forecast, plan, and budget according to business needs.
- Write schedules to maximize business efficiency.
- Maintain interior and exterior upkeep of the building.
- Understand and use all retail systems and reporting tools.
- Adhere to all retail policies and procedures.
- Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
Additional Requirements
Experience: 2-5 years of previous Store Manager experience in a luxury retail service environment preferable.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook).
Physical: Ability to communicate effectively with customers and team; mobility to maneuver the sales floor and stock room; ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds.
Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and busy seasons.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Coach is an equal opportunity and affirmative action employer.
Our Competencies for All Employees
- Courage: Provides current, direct, complete, and actionable feedback; faces up to people problems quickly and directly.
- Creativity: Comes up with unique ideas and connects previously unrelated notions.
- Customer Focus: Dedicated to meeting the expectations of customers; establishes effective relationships with customers.
- Dealing with Ambiguity: Can effectively cope with change and handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people and builds constructive relationships.
- Learning on the Fly: Learns quickly when facing new problems; open to change.
Our Competencies for All People Managers
- Strategic Agility: Anticipates future consequences and trends accurately; creates competitive strategies.
- Developing Direct Reports and Others: Provides challenging tasks and holds frequent development discussions.
- Building Effective Teams: Creates strong morale and spirit in their team; fosters open dialogue.
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