At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
U.S. Bank is seeking a dynamic and experienced Learning Facilitation Director to lead our facilitation team in supporting multiple business lines and support functions across the enterprise, through the expert delivery of Instructor Led Courses. The ideal candidate will have a proven track record in leading large organizations, building robust strategies, and delivering measurable results. With a deep expertise in facilitation skills, this leader will collaborate closely with key areas of Global Learning & Development, including instructional design, consulting, and learning operations, while fostering a One HR approach through strong partnerships with HR colleagues.
Primary Responsibilities:
- Directly and through subordinates, delivers, administers, and evaluates training programs that support the organizational needs and strategic plan
- Develops a culture of coaching and feedback by implementing high-quality classroom observations and assessments, with a focus on improving learner experiences and outcomes across all business lines
- Ensures strong utilization of facilitation resources to drive operational efficiency and effectiveness, optimizing the impact of the facilitation team and aligning with the broader goals of Global Learning & Development
- Interfaces with senior leaders and training management team to understand and identify needs and ensure the effective implementation, communication, administration, and assessment of training programs
- Works closely with peer group and broader organization to deliver excellence, while understanding the business, market trends, and emerging multi-industry themes
- Analyzes training needs and partners with subject matter experts to provide input on course delivery
- Works with Learning & Development leaders to ensure course materials are current and relevant to training needs
- Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance
- Provides leadership to Training Managers and sets the strategy for the overall Training team
- While highly collaborative in style, drives results with purpose, speed, and agility, delivering against business specific needs, while championing a broader One U.S. Bank approach
Skills and Preferred Qualifications:
- Bachelor's degree in Business, Human Resources, or related field, or equivalent work experience, Master’s Degree preferred
- 10+ years of experience in Learning & Development
- 5+ years of management experience; preferably managing managers
- Thorough knowledge of the design, delivery, administration and evaluation of training and development programs
- In-depth knowledge of instructional design principles
- Thorough knowledge of the business line assigned to
- Strong consultative, project management, analytical, planning and organizational skills
- Ability to interact effectively with all levels of management
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