WESTERN GOVERNORS UNIVERSITY
Senior Product Manager
SALT LAKE CITY, Utah
If you're passionate about building a better future for individuals, communities, and our country - and you're committed to working hard to play your part in building that future - consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.
As a Senior Product Manager at WGU Academy, you excel at planning and executing a product portfolio and are passionate about technology and the impact well-designed products can make on people's lives. You will work with Academy business unit owners across the organization, as well as product and program management peers in EdTech to define and execute on a leaner platform roadmap, designing technology experiences that drive conversion, retention, and completion.
Academy's Senior Product Manager exhibits the highest level of expertise and knowledge in the design, development, and continuous improvement of products as well as how agile principles and practices can improve team effectiveness. The position is responsible for bringing the software product vision to life and delivering business value through Academy's learner platform roadmap. You are expected to understand your product, both from a technical and user perspective, and work collaboratively with design, engineering, customers, and stakeholders to deliver iterative value through product releases.
You will closely monitor product health and outcome metrics to drive prioritization decisions and passionately evangelize the benefits and value Academy's products provide. Working with the Head of Product and Program Innovation and other core team members, you will be responsible for planning, implementing, and evaluating ongoing activities to enhance the efficiency and effectiveness of personalized service to students and staff.
We look for mission-driven, learner-obsessed candidates who can demonstrate a history of delivering outcomes that result in customer success. Someone who, as an excellent storyteller, can represent the interests of the learners they serve and influence teams to generate the outcomes that resolve their most pressing problems. We look for candidates who are collaborative by nature, empathetic to Academy's unique learner population, and are most likely to garner the trust of WGU stakeholders.
Essential Functions and Responsibilities
- Works closely with a cross-functional team of stakeholders, end-users, engineers, UX designers, and product leaders to understand the problems to solve, inform the product vision, and define requirements.
- Works towards creating shared outcomes with multiple teams to deliver impact for customers.
- Defines product release strategies, ensuring the readiness of the various business partners.
- Becomes the expert for their product, demonstrating mastery of the current platform with an understanding of gaps that inform their near-term product roadmap and contribute to long-term strategy.
- Manages ongoing product development efforts.
Western Governors University is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by federal, state, or local law.
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