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Senior Product Manager
Date: Sep 25, 2024
Company: NextEra Energy
Requisition ID: 82577
Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!
Position Specific Description
Be a part of transformative change and join the Customer Success Customer Experience team where you will play a key role in the Customer Service Salesforce journey. This role is primarily responsible for managing Salesforce Demand Side Management (DSM) applications, such as myDSM, myOnCall and C/I Demand Response. These applications enable the organization to offer energy efficiency rebates as well as coordinate the installation and management of load control programs. In this role, you will own the backlog of new features and enhancements and play a critical, hands-on role developing the future state. You will work collaboratively with various stakeholders within Customer Service as well as IT and M&C to deliver the best experience for our employees and customers alike.
Experience with Salesforce and Agile product management is preferred, but not required.
This position can be filled anywhere within our FPL Territory.
Job Overview
Job Duties & Responsibilities
- Understands customer lifecycle and researches, tests, and launches new products and services
- Develops and launches campaigns to create and close more viable sales/leads by product/service
- Designs and launches sales support materials to support new product/service launch
- Conducts ongoing market, product, pricing, and customer analysis to identify trends and opportunities
- Gathers and analyzes VOC (voice of the customer) on products/services
- Plans, develops, and executes strategic marketing plan to drive profitable growth
- Conducts and oversees market, product, competitive, and customer research activities to understand customer needs, growth opportunities, and trends
- Leads the Product Launch Process and develop a strong pipeline to meet growth targets
- Performs rigorous channel testing, completes analysis, and shares results with critical team members
- Performs other job-related duties as assigned
Required Qualifications
- Bachelor’s Degree
- Experience: 4+ years
Preferred Qualifications
- Master’s - Business Administration
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type: Full Time
Job Category: Operations
Organization: Florida Power & Light Company
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami
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