Job Listing: Regional Vice President of Operations
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking an experienced Regional Vice President of Operations to oversee operations in Washington and Hawaii. This position will be based out of Seattle, WA.
Principal Function:
The Regional Vice President performs executive-level functions to ensure the profitability of venues under his or her supervision and the overall growth of their assigned region. They will assist Field Leadership in achieving annual business plan targets and are instrumental in ensuring consistent and effective internal processes and communications in order to strengthen Sodexo Live!'s operations infrastructure and to position each business unit for continued success.
Reporting to the Senior Vice President, the Regional VP will serve as a key liaison and strategic business partner to Sodexo Live!'s contracted clients. They will work closely with assigned General Managers to establish operational objectives and priorities and will lead the messaging, implementation and compliance of company programs, standards and policies. They will provide on-going guidance and counsel in the areas of fiscal responsibility, market insight, strategic orientation, operational efficiency, staff leadership development and customer impact.
Essential Responsibilities:
- Develops and implements business plan for each unit within assigned region; Regularly reviews financial statements and activity reports to ensure region's objectives are achieved; Leads direct reports in budget development efforts that are aligned with organizational goals.
- Forges effective client relationships at the highest levels; Leads team in negotiating contract renewals and new business opportunities; Builds and maintains strong relationships with other and external constituencies i.e. labor union, vendors, etc.
- Analyzes regional operational performance to determine areas of improvement; Monitors and responds accordingly to unfavorable trends, i.e. employee turnover, guest dissatisfaction, waste/shrinkage, etc.
- Enhances organizational excellence by establishing benchmarks, timelines and necessary resources; Identifies and acts on market and industry drivers that impact existing services and proactively recommends changes or improvements; Sets standards for accountability and success measurement.
- Communicates and promotes Sodexo Live!'s culture, values, philosophies and strategy to Field Staff as it relates to their respective functions; Promotes performance culture through planning and goal setting; Provides clarity around roles, motivates senior managers and facilitates effective team dynamics.
- Coordinates cross functional/cross regional collaboration for purposes of maximizing resources, fostering team relations and leveraging best practices.
- Participates in the recruitment, selection and training processes as needed for assigned region.
- Identifies and responds to client and customer feedback and assists in escalated situations as necessary.
Qualifications/Skills:
- Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
- A minimum of 10 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, to include management of multiple locations and diverse lines of business.
- Demonstrated financial acumen with past P&L responsibility of $20M+, with a proven track record for generating excess revenues from existing accounts.
- Experience in fostering effective long-term client relationships and in formulating and negotiating contracts and commercial models across various locations.
- Highly refined interpersonal, communication and presentation skills.
- Seasoned leadership capabilities for attracting, retaining and motivating diverse talent toward exceeding expectations.
- Ability to effectively manage multiple and competing priorities in a dynamic and fast-paced business environment.
- Expert-level knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
- Technologically savvy, with high proficiency in all Microsoft Office programs.
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
- Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
- Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to all functional areas of the business.
- Initiative in identifying and resolving problems timely and effectively.
Other Requirements:
- Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
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