Position Overview Job Duties
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule.
- Identifies resources needed and assigns individual responsibilities, by managing and monitoring team’s availability.
- Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality.
- Effectively applies Fortinet’s methodology and enforces project standards.
- Minimizes Fortinet’s exposure and risk on projects.
- Ensures project documents are complete, current, and stored appropriately from beginning to end.
- Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities.
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
- Accurately forecasts revenue, profitability, margins, bill rates and utilization.
- Assures project legal documents are completed and signed.
- Facilitates PS, Presales & SE team and client meetings effectively.
- Effectively communicates relevant project information to executive management.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
- Highlights areas of improvement and recommends changes in methods, processes and tools.
- Monitors and manages operational and customer satisfaction metrics to meet organizational goals.
- Handles project escalations and follows up on customer satisfaction surveys.
- Builds and maintains strong relationships with the sales teams.
- Recruits, hires and retains engineers for professional services, so the implementation processes can continue.
- Maintains a great working atmosphere that allows personal and professional development to each one of the team members.
- Defines, documents, enforces and enhances processes that speed up time for PS engagement request from Pre-sales team.
- Collaboratively works with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general.
- Manages relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects’ satisfaction.
- Establishes, documents and enforces processes that allow higher efficiency and productivity.
- Aligns strategies to proactively avoid potential issues in any of the pre-sales processes established.
- Constantly follows up to processes making sure they are maintained properly.
Job Experience / Abilities Required
- Outstanding oral communication and presentation skills.
- Strong familiarity with project management software, such as Microsoft Project.
- Experience as a Program Manager is a plus.
- Experience at working both independently and in a team-oriented, collaborative environment.
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- React to project adjustments and alterations promptly and efficiently.
- Flexible during times of change.
- Excellent conflict resolution skills.
- Ability to think creatively to develop new solutions to problems.
- Ability to create a vision, establish a plan, and ensure plan execution through success.
- Ability to coach others.
- Experience in a Professional Services role in a networking/security company or equivalent education.
- Demonstrated leadership skills.
- Full knowledge of all relevant business policies and practices.
- Strong ability to energize and lead others.
- Previous experience leading teams is a must.
- Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese.
- Good technical knowledge on computer networks and Internet security.
- Excellent organizational skills.
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- Ability to work and take quick decisions under pressure.
- Willing to travel around 20% of the time.
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