Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit dhss.delaware.gov today!
Summary Statement
The incumbent is responsible for the collection and analysis of statistical data for studies of management and operational programs as well as policies and procedures for the Division of Services for Aging and Adults with Physical Disabilities. Duties include creating/maintaining Excel spreadsheets to determine cost efficiency, corrective action, and compliance with goals and objectives. The position also involves identifying and developing solutions to problems and making recommendations to management with supporting data and documentation.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Interviews agency staff, observes work processes, and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance with goals and objectives.
- Reviews, performs statistical analysis, and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; defines and may make recommendations for correcting problems.
- Analyzes data gathered and develops solutions or alternative methods of proceeding.
- Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
- Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
- Studies pertinent background material such as legislation, administrative orders, and regulations.
- Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
- Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
- May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full-time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
Job Requirements
JOB REQUIREMENTS for Management Analyst II
Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:
- Six months experience in conducting studies which includes evaluating operations, programs, services, policies, and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies, and procedures.
- Six months experience in descriptive statistics such as the mean, median, mode, or standard deviation.
- Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
- Six months experience in narrative report writing.
- Knowledge of designing studies which includes determining study goals and objectives, information needed, data sources, sampling, and collection methods.
- Knowledge of making recommendations for continuation or changes to operations, programs, services, policies, or procedures based on findings.
- Knowledge of inferential statistics such as correlation, t-tests, f-tests, or analysis of variance.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship.
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training, and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire, including dates of employment, job title, and job duties. For education and training, list the name of the educational provider, training course titles, and a summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education, and training history as it relates to the job requirements. Once you have submitted your application online, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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