Title: Technical Advisor Team Lead - San Francisco/Oakland/San Jose, CA
Location: CA, US
Date: Sep 15, 2024
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Are you looking for a new opportunity?
If you have experience in leading a fast-paced, multidisciplinary team, then we may be looking for you.
What We Are Looking For:
- Do you currently or have you in the past been an ASE certified technician?
- Do you like training and leading a team of Technical Advisors/Technicians?
- Do you like delegating responsibilities to the team and being their “go to”?
If your answer is yes to the questions listed above, MSXi might have the right opportunity for you! We are expanding one of our signature programs and are looking for a Team Lead to lead/supervise the team of automotive technical experts who can troubleshoot technical issues, advise dealers, contribute to fix-it-right first time and liaise with multiple OEM departments. Your day to day will include local travel to designated dealerships, training the Technical Advisors/Technicians, assigning work to the team, supervising their daily activities, reporting their KPIs, and problem solving.
The Lead Technical Advisor key tasks are:
- Lead, supervise and train Technical Advisors.
- Be knowledgeable in all duties of skilled automotive technician.
- Lead discussions, meetings and act as a subject matter expert.
- Ensure focus on reduction of buybacks through a timely and correct repair.
- Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
- Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
- Report team’s KPIs.
What We Have to Offer:
- Full-time position with benefits effective the first of the month following 30 days of employment.
- Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.
- Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
- Monthly paid car allowance.
- Paid standard US holidays and paid vacation time.
Qualifications Required:
- A minimum of 5 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
- Required to have previous Stellantis experience and OEM training.
- Experience in leading a team.
- Experience in training, coaching and mentoring a team.
- Highly motivated, critical thinker, adaptive, and autonomous with the ability to deliver measurable results.
- Ability to travel locally/regionally to dealerships.
- Ability to analyze and document vehicle case updates using Microsoft Excel tools.
- Ability to communicate technical information to all levels.
- Ability to analyze data and create custom reports using provided templates.
- Ability to effectively use MS Outlook, MS Word, MS Excel, and MS PowerPoint.
- Ability to work independently and manage a progressive workload in a fast-paced environment.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. A reasonable estimate of the current range is $90k to $110k based on current experience.
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