Purpose: Oversee operations of Moe’s Southwest Grill restaurant by working with AM, SM and all team members to ensure outstanding customer service to maximize sales while controlling food, labor, and other operating costs to maximize profitability.
Job Duties:
- Ensures all Guests receive outstanding service by ensuring all Team Members provide a friendly environment, acknowledging every guest with the famous “Welcome to Moe’s” and make all Guests and Team Members feel welcome.
- Maintains operations by following established Moe’s Corporate and Savin Brands policies and standard operating procedures.
- Accomplishes company goals by taking ownership of the restaurant exploring opportunities to add value.
- Places food orders based on established pars and conducts precise daily and weekly inventory of restaurant food products and dry goods. Controls food costs by assuring proper portion control, ensuring quantities of food prep are appropriate, minimizing waste, assuring all purchase transactions are accounted for, and food orders are accurate and within budgeted amounts.
- Meets restaurant financial objectives by forecasting sales and implementing budgets; analyzing variances and initiating corrective actions as necessary to achieve objectives.
- Accomplishes restaurant Human Resource objectives by following policies and procedures around recruiting, selecting, orienting, training, scheduling, coaching, counseling, and disciplining staff. Managers will foster the development of team members by communicating job expectations, appraising and reviewing job contributions; enforcing policies and procedures.
- Assures the cleanliness and attractiveness of the restaurant exceeds the expectations of Guests, Health Departments, Moe’s Corporate, and Savin Brands.
- Attracts Guests by following marketing programs and soliciting catering opportunities. Promotes and executes advertising, public relations, and fundraisers.
- Maintains a safe, secure, and healthy environment in and around the restaurant by following and enforcing sanitation standards and procedures, complying with all government regulations, and following Savin Brands safety initiatives. Completes Safety Inspection when scheduled. Reports all maintenance and safety concerns to Savin Brands following proper processes.
- Accepts the role as the ambassador of Savin Brands and Moe’s Mission, Vision, Values, and Key Business Drivers with pride and integrity.
- Maintains the ambiance of the restaurant by controlling lighting, background music, television monitors, and the temperature of the FOH.
- Utilizes and assures utilization of all business tools; including food preparation equipment, technology items, and video/audio equipment.
- Continually improves job knowledge by participating in manager meetings, educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Skills for Success:
- Skilled in providing outstanding customer service. Ability to maintain customer focus to accomplish guest satisfaction.
- Experience in controlling food, labor and other operating costs.
- Experience with people management and able to nurture, train, coach, mentor and hold team members accountable.
- Ability to create and maintain the team member schedule and skilled at adjusting schedule based on sales volume demands.
- Experience resolving conflict with customers and team members.
- Possess solid communication (verbal and written) and interpersonal skills.
- Sound decision making and problem solving skills.
- Must possess basic computer skills including the ability to navigate the internet, email, word and excel.
- High level of initiative and self-motivated.
- Time management and deadline oriented.
- High Energy Level and ability to multitask.
Qualifications for Success:
- Average minimum 2 years’ experience in managing teams.
- Prior experience in fast casual dining.
- Must have ServeSafe Certification prior to running your own shifts.
- Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of their first day of employment.
- Must be 18 years of age and acceptable criminal and credit background check.
- Possess a valid driver’s license, maintain an acceptable motor vehicle record (MVR), proof of insurance and have a satisfactory vehicle to make catering deliveries, required.
Physical Requirements:
- Ability to communicate with Guests and all co-workers.
- Ability to perform basic addition and subtractions and make correct change.
- Ability to process information through the POS register system.
- Ability to lift up to 50-lb. boxes of product.
- Ability to work in a warm environment (grills, fryer) and react to timers.
- Ability to climb ladders and bend at the waist to clean equipment.
- Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods.
- Ability to work around industrial-strength cleaners.
- Ability to weigh and measure during prepping process.
- Ability to stand for up to 6 hours without a break.
- Ability to operate the mixer required to prep specific recipes.
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