Sr. Site Operations Manager
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Job Title: Sr. Site Operations Manager
What this job involves:
As a Sr. Site Operations Manager at JLL, you'll be responsible for overseeing multiple client locations, focusing on strategic vendor management and operational excellence across diverse sites. You'll lead a team of site managers, drive consistency in vendor performance, and ensure all locations meet or exceed client expectations while optimizing costs and efficiency.
Your day-to-day tasks will include:
- Developing and implementing multi-site strategies for vendor management and operational efficiency
- Leading and mentoring a team of site managers across multiple locations
- Standardizing vendor management practices and performance metrics across all sites
- Conducting high-level reviews of vendor performance and contract compliance
- Coordinating with regional and global teams to align site operations with broader organizational goals
- Identifying and implementing best practices and innovative solutions across multiple sites
- Managing complex vendor relationships and resolving escalated issues
- Analyzing cross-site data to drive continuous improvement and cost optimization
- Serving as the primary point of contact for senior client stakeholders on multi-site operational matters
Desired experience and technical skills:
Requirements:
- Minimum 8 years of experience in site operations or vendor management, with at least 3 years in a multi-site leadership role
- Proven track record in strategic vendor management and operational excellence across diverse locations
- Strong leadership and team management skills
- Advanced knowledge of contract management, performance metrics, and financial analysis
- Excellent communication, negotiation, and stakeholder management skills
- Proficiency in enterprise-level facility management and vendor management software
- Experience in developing and implementing multi-site operational strategies
Preferred:
- Bachelor's degree in Facility Management, Business Administration, or related field; Master's preferred
- Professional certifications such as CFM, IFMA Fellow, or equivalent senior-level credentials
- Experience managing both hard and soft services vendors across a variety of facility types
- Knowledge of global best practices in facility management and vendor relations
- Familiarity with international regulations and compliance requirements in facility management
- Experience with large-scale cost optimization projects and strategic budget management
- Proficiency in change management and organizational transformation
- Understanding of emerging technologies in facility management and their strategic application
Estimated total compensation for this position: 150,000.00 – 175,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location: On-site – San Francisco, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
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