Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our innovative AI team is looking for a Senior Software Engineer – Frontend. In this role, you will be part of the team that builds software that brings AI technologies to users. You will have the opportunity to integrate with AI technologies from vendors like Google, IBM, and Amazon, and thus receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high-performance web platforms and applications, a brilliant problem solver, and a creative self-starter. You will play a pivotal role in our San Ramon, CA headquarters, enjoying a hybrid work model that blends collaboration and flexibility with three office days per week (Mondays, Wednesdays, Thursdays).
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth.
Key Responsibilities
- Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.
- Build custom widgets for dashboards developed using Google Looker Studio plugins.
- Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP.
- Participate and contribute to requirements analysis and grooming.
- Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability.
- Document and communicate clearly architecture and implementation solutions.
- Have ownership of your code in production, including on-call, troubleshooting.
Requirements
- 3+ years of experience with software development experience.
- React/Redux focus.
- Desirable experience with custom widget development using Google Looker Studio.
- Highly proficient in JavaScript and Java.
- Experience with PaaS hosted relational and no-SQL databases.
- Experience in operational code ownership – on-call, troubleshooting, uptime.
- Experience in applying modern UI design patterns and separating concerns in a distributed system.
- Must have experience working within an Agile/Scrum team.
- Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
- Strong pro-active communication skills, both verbal and written.
- AI skills in speech recognition and natural language processing are a plus but not required.
- Experience in contact center software is a plus but not required.
- This position requires the ability to be on-call.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our Total Reward Package Also Includes
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$114,000—$209,600 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
