Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam, and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The Managing Director is a brand ambassador and leader of Elevate Entertainment Group’s largest flagship venues, all of which feature numerous revenue centers such as full-sized kitchens and bars, cinema, bowling, and complex gaming operations. You will be responsible for overseeing all aspects of the venue's operation, from strategic planning and business development to day-to-day management. This includes profit and loss management, expense control, people strategy, maximizing revenue opportunities, ensuring guest satisfaction, and execution of all policies and procedures in partnership with the Elevate Support Center (ESC).
Responsibilities include but are not limited to:
- Execute Elevate’s business strategy to achieve financial goals and enhance overall performance.
- Ensure attainment of budgeted sales results and control expenses to budget.
- Manage budgeting, financial forecasting, and expense control to maximize profitability.
- Evaluate financial performance and implement strategies to achieve revenue growth.
- Manage and maintain appropriate inventory levels for food, beverage, alcohol, supplies, and equipment.
Venue Operation Responsibilities:
- Identify and capitalize on market trends, ensuring the venue remains a competitive and innovative destination.
- Implement and maintain high standards of service, cleanliness, and safety throughout the venue.
- Hold regular meetings and conference calls to communicate company directives and reinforce policies and procedures.
People Responsibilities:
- Oversee daily operations, including staffing, scheduling, and facility maintenance, to ensure a smooth and efficient operation.
- Execute and optimize operational processes to enhance guest satisfaction and cast members productivity.
- Provide effective and influential leadership to all managers and cast members.
- Recruit, train, and develop a high-performing team of managers and cast members.
- Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
Guest Responsibilities:
- Foster a guest-centric culture, focusing on delivering exceptional experiences that exceed expectations.
- Foster a positive and collaborative work environment, promoting cast members engagement and retention.
- Execute on operational strategies to enhance the guest experience and overall service quality.
- Perform other related duties as necessary or assigned.
Skills + Abilities included but are not limited to:
- Collaborative and builds strong relationships with people of diverse backgrounds, educational levels, and life experiences.
- Strong planning and organizational skills.
- High guest satisfaction expectations and focus.
- Resourceful problem-solving skills.
- Self-motivated and results-driven.
- Holds self and others accountable to high-performance standards.
Education + Experience:
- Bachelor’s Degree in hospitality, management, or related field preferred.
- Minimum 7 years of either dine-in cinema, family entertainment center, hospitality industry, or restaurant operations management.
- Minimum 3+ years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen.
- Proven track record of operational excellence.
- Required state alcohol-server and Manager ServSafe Certification required.
- Availability to work during holidays, nights, and weekends with increased hours during peak times.
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs.
- Must be able to lift 50 pounds at times.
Benefits:
- Competitive Pay and Growth.
- 401(k) Retirement Plan.
- Medical, Dental, and Vision.
- Employer Paid Life Insurance and Short-Term Disability.
- Voluntary Supplemental Life Insurance.
- Voluntary Long-Term Disability.
- Pet Insurance.
- Flexible Spending Account.
- Flexible PTO.
- Cast Member Perks - discounts on Movies, Attractions, and F&B!
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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