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Senior Solution Architect

Genesys • Remote (CO, United States) • $200k - $250k / year • 1m ago

Senior Solution Architect

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Locations: Arizona, USA; Colorado, USA

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: JR105117

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

The role of this position is to assist the direct, vertical, geographic, and channel account teams in selling Genesys Cloud CX, providing broad and deep expertise in technology to allow our customers to deliver on our Experience as a Service vision. This role requires in-depth technical knowledge of a wide solution set of Genesys Cloud solutions and cloud technologies. The role will be brought in by the account team (AE/SC) to address technical deep-dives, integration complexities, networking/telephony architecture consulting, and customized demonstrations.

Responsibilities

In this role, the primary responsibilities will include (but are not limited to):

Subject matter expert on Genesys solutions.
Articulate corporate messaging and solutions through presentations, demonstrations, and discussions with customers and partners.
Lead technical, business, and architectural discussions with customers and account teams.
Provide training and enablement content for the global presales organization.
Drive innovation through the development of CX Cloud blueprints and accelerators.
Gather information and requirements from customers and partners to formulate architectures around supported solutions.
Respond to RFI/RFPs questions on supported solutions.
Serve as a technical escalation point for the field SC’s.
Remain current with industry trends.
Participate in trade shows and other marketing activities.
Provide reports for management review.
Engage with Product Management to influence solution direction.
Act as a Beta tester for new Cloud solutions and provide feedback.
Design and execute training seminars for internal and external personnel.
Be recognized as a trusted advisor.
Provide mentoring to SCO, accounts team, and peers.

Qualifications/Skills Required and Preferred

8+ years of Contact Center industry experience, with a minimum of 5 years in a solutions engineering/technical services/sales position.
Prior experience with Genesys Cloud.
Ability to facilitate sales, emphasizing the technical aspect.
Ability to address complex technical and selling situations with proposed resolutions.
Ability to work effectively, independently, and with team members.
Be viewed as the “go-to” person.
Ability to train at various levels (internal & external, business and technical).
Willingness to travel approximately 50% of the time.

Compensation: This role has a market-competitive salary with an anticipated base compensation range of $99,000.00 - $194,300.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits: