OVERVIEW
We need someone who loves helping non-profits achieve their mission. You need to have at least 10 years of experience in fundraising and at least 3 working with "major donors." The job can be performed from the Atlanta, Charlotte, or Dallas areas.
Atticus’ Client Success Director leads the Client Success Team (CST) as a player-coach, working alongside them to help our clients connect and engage with major donor prospects.
This frequently involves helping clients understand and successfully utilize Atticus profiles, training (informally and formally) on fundraising best-practices, tracking and celebrating our clients’ successes, while leading and assisting the CST members who are doing the same.
The role requires an understanding of how Major Gift Officers do and should think as well as a positive attitude able to encourage clients to be diligent and persistent. Success is measured by prospect engagement by our clients and the connection between those outcomes and the services we provided to help get them there.
The Director, Client Success also serves on Atticus’ Leadership Team, participating in weekly calls, monthly meetings, and quarterly off-sites to collaboratively develop and execute the overall company vision and strategic plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead the Client Success Team by example (estimate is 40% “player” time), regular meetings, intentional coaching, and collaborative activities.
- Fully engage as a participant on the Atticus Leadership Team.
- Understand the challenges preventing clients from maximizing success with Atticus prospects and come alongside them to facilitate creative problem-solving.
- Manage and encourage change in the processes of client advancement teams to maximize the value and success in the use of Atticus sourced major donor prospects.
- Build rapport with key individuals on the fundraising teams of each client.
- Capture and share (internally) feedback related to challenges and potential enhancements to the Atticus UI and Profiles.
WORK SCHEDULE
40+ hour standard work week, primarily remote work environment, with attendance at the monthly All Hands’ Meetings.
SUPERVISORY RESPONSIBILITIES
Client Success employees (Currently 2 “Client Relationship Specialists”).
REPORTS TO
Chief Executive Officer.
Job Type: Full-time
Pay: From $142,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Atlanta, GA 30338: Relocate before starting work (Required)
Work Location: Hybrid remote in Atlanta, GA 30338
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