HealthEdge Software Inc - Senior Manager, Product Operations
Location: Santa Fe, New Mexico
We are seeking a highly skilled and experienced Senior Manager, Product Operations to join our empowered product team at HealthEdge. We empower our product teams to solve hard problems—customer problems and business problems—in ways that our customers love and that work for our business. Our product teams are cross-functional and durable, generally comprised of a product manager, a product designer, several engineers, and QE. We have divided our product teams into Value Streams (i.e., Claims, Billing & Financials, Enrollment, BlueCard, Integration, and Platform). Each Value Stream is mapped to a distinct stakeholder group in payers' organizations with the charter to deliver exceptional value for their stakeholders.
As a Senior Manager, Product Operations, you will implement and optimize systems and processes to support the product management team, aggregate and synthesize qualitative and quantitative customer feedback to inform product decisions, and manage and optimize the tools and systems used by product managers to ensure efficiency and data integration. Additionally, you will develop and maintain internal documentation and training materials, facilitate cross-functional collaboration and internal readiness, act as a strategic advisor to the VP of Product and product leaders by providing insights and recommendations, and implement systems to manage change and improve efficiency.
The Product:
With HealthRules Payer, our integrated solutions suite includes the industry's leading digital claims administration processing system, business intelligence, integration capabilities, and home and host processing support available on both public and private clouds. HealthRules Payer has been ranked number one in its class among CAP Solutions, delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, enabling our customers to react swiftly to regulatory shifts and competitive pressures.
Your Impact:
- Customer-Centricity: Deeply understand your customers and their needs. Ensure their voice is represented in all product decisions.
- Empowerment and Ownership: Empower the product team with the autonomy to make decisions and take ownership of their products.
- Data-Driven Decision Making: Utilize data and analytics to inform product decisions and measure success.
- Agility and Speed: Move quickly and efficiently through the product development cycle.
- Quality and Excellence: Maintain a high standard of quality in every aspect of the product.
- Collaboration and Cross-Functional Teamwork: Encourage seamless collaboration between product managers, designers, developers, and other stakeholders.
- Continuous Learning and Adaptability: Promote an environment of continuous learning where experimentation and iteration are pathways to innovation.
- Think Big: Champion a vision that extends beyond immediate product features or market needs.
What You Bring:
- Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree is a plus.
- Experience: 10+ years of product management experience, including 5+ years in a leadership role within the healthcare industry, B2B Enterprise SaaS.
- Process Optimization: Ability to implement and optimize systems and processes to enhance efficiency and data integration.
- Change Management: Skilled in implementing systems to manage change and improve overall efficiency.
- Strategic Insight: Experience acting as a strategic advisor to product leaders.
- Training and Documentation: Experience in developing and maintaining internal documentation and training materials.
- Analytical Skills: Strong analytical and problem-solving abilities.
- Communication: Excellent written and verbal communication and interpersonal skills.
- Agility: Comfortable working in a fast-paced, agile environment.
- Technical Acumen: Understanding of software development processes and technologies.
HealthEdge is committed to building an inclusive workplace where all employees have the opportunity to belong and make an impact. Geographic Responsibility: While HealthEdge is located in Burlington, MA, you may live anywhere in the US.
Type of Employment: Full-time, permanent
Work Environment: The employee is occasionally required to move around the office. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. May require travel dependent on company needs.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us.
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