JOB DESCRIPTION
Join us! We are Securing Payments, a team of talented product managers who prioritize and execute against the most impactful cross-bank initiatives to protect our customers from fraud and scams. In this role you will have an opportunity to work on challenging problems, influence leaders across the bank, and significantly impact customers’ financial lives and experiences banking with Chase.
As a Vice President, Securing Payments Product Manager within our high-growth, high-visibility team, you will spearhead initiatives aimed at safeguarding our customers from fraud and scams, while maintaining a balance between operational burden and customer friction.
Job responsibilities:
- Lead Securing Payments initiatives to prevent fraud and scams while balancing delivering a great customer experience
- Partner with Design, Data & Analytics, Risk, Technology, Authentication, Operations, Marketing, Legal, Compliance, and Lines of Business teams on key inputs and drive towards recommended approaches for product delivery
- Develop executive presentations and communications on Securing Payments key initiatives, product strategy, priorities, solution approaches
- Conduct product discovery to assess its impact on fraud, scams, revenue, operational expenses, and customer experience
- Monitor and analyze fraud and scam trends to identify issues and inform product prioritization
Required qualifications, capabilities and skills:
- 4+ years of experience in a mix of product management, project delivery, business operations, strategy, product technology and/or program management roles
- Well-organized, proactive, results-driven with a proven track record of execution
- Familiarity and experience in fraud and scam prevention
- Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
- Ability to influence and collaborate to build successful relationships across job functions
- Proven examples of data-driven decision making and quantitative analysis skills
- Self-starter, effectively solves problems and shares ideas for improvement
Preferred qualifications, capabilities and skills:
- Prior experience in Payments, Financial Services, or FinTech industry
- Experience with Agile methodologies or a strong willingness to learn and adopt Agile practices
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary, discretionary incentive compensation, and a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
