Position Title: Director of Programs
Reports to: Executive Director, Workforce Readiness and Programs
Department: Programs
Salary Range: $92,000 - $102,000
Position Description:
The Director of Programs at The Washington Center provides leadership and supervision to the Programs team who manage and facilitate a host of integral TWC short and long-term programs. The Director of Programs will leverage a deep understanding of learning, experience design, program management, and workforce readiness to refine, improve, and innovate existing programs. In addition, the Director will collaborate with a cross functional group to design and implement new programs. The Director will guide a team of Program Managers responsible for delivering programs and advising participants, and will oversee programmatic activities, events, and sessions. In addition, the Director will manage and provide regular training and development opportunities for staff and will support staff through their program implementation and management processes.
The Washington Center is a remote/hybrid organization with most employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given the nature of the Director of Programs role at The Washington Center, the individual in this role is expected to reside in the greater Washington, DC metropolitan area and likely will be in the office during programs more than one day per week.
Essential Functionslisted in order of importance:
JOB FUNCTION
Program Direction and Management
- Manage the implementation and delivery of multiple TWC Internship and short-term programs by ensuring a high-quality participant experience.
- Direct and supervise Program Managers as they design all program activities, sessions, events, learning opportunities, assignments and other program components.
- Collaborate with the Office of Employer Relations to ensure a seamless transition into internships and short-term programs.
- Collaborate with other participant-facing departments to deliver an integrated participant experience that focuses on career and workforce readiness, participant support, community building, and when applicable, immersion in Washington DC.
- Supervise program and internship-related conduct issues in collaboration with the Directors of Employer Relations and Housing and Community Life.
- Work with program coordinator to manage all aspects of academic options including evening courses, learning outcomes objectives, and academic rigor, as well as relevant fit with the needs of our partner campuses, course delivery, and logistics.
- Ensure the incorporation of concepts of diversity, equity, and inclusion, as well as other key organizational values, into program delivery, planning, and execution.
Assessment and Evaluation
- Collaborate with the Executive Director of Workforce Readiness and Senior Manager of Innovation to report on program outcomes in alignment with TWC’s strategic assessments plan.
- Utilize all available data to ensure quality delivery of all programs and program components. Make appropriate program revisions based on collected data and best practices.
- Continuously evaluate program policies and protocols, and make proper revisions based on best practices and participant feedback.
Staff Management and Development
- Supervise Assistant Director of Programs, Program Managers and the Program Coordinator responsible for delivering and supporting programs.
- Oversee the training and development of the Programs team members through continuous education, training, and retreats on topics such as: workforce trends and strategies, supporting participants from marginalized backgrounds, and advising techniques.
- Take on additional duties on behalf of the Executive Director of Workforce Readiness and Programs as needed.
Required Education and Experiencean equivalent combination of education, training, and experience will be considered:
- Master’s degree in a related field
- 5-7 years of experience in working with college students, experiential learning, career development/readiness, workforce development, college-to-career pipelines or other related fields
- At least 3-5 years of program management and or project management experience
- Experience with managing and leading a high-functioning team required
Preferred Education/Qualifications and Experience:
- Learning Management System experience is preferred
- Experience working with early career talent, workforce development and/or internship programs is preferred
- Experience and/or program design is preferred
Competenciesto perform the job successfully
- Leads/develops/empowers people, develops relationships, inspires trust
- Effectively executes organizational priorities
- Cross-functional Capacity
- Strategic Operational Thinking
- Analytical Thinking/Problem Solving
- Self-Awareness
- Change Management
- Customer Satisfaction
Knowledge, Skills, and Abilities which are not reflected in the competencies but are critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position:
- Knowledge of the workforce (especially in the DMV area), the Future of Work, and continuing education programs is highly desirable.
- Knowledge of high impact learning practices in relation to college student development.
- Provide excellent and timely service to stakeholders.
- Excellent writing and editing skills required for the preparation of documents and email communications
Supervisory Responsibility
This position directly supervises a team of 7-8 staff members.
The Washington Center’s Values guide our mission work in every regard–internally and externally.
- Equity & Inclusion
- Learning
- Connection & Collaboration
- Integrity
- Impact
Equipment Used to Perform the Job which may be representative but not all inclusive of those commonly associated with this position:
- Cloud-based technologies
- Standard office equipment including a computer, job-related software and printer
Physical Abilitiescommonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.
The Washington Center is an Equal Opportunity Employer. It is TWC's policy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.
The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.
We commit to continuously striving for diversity, equity and inclusion through ongoing education, reflection, and awareness. As an organization nearing five decades in existence, we recognize we have work to do. At The Washington Center, each person brings unique and varied lived experiences which inform our thoughts, actions, and decision-making processes. We aim to create an inclusive, safe environment for our staff, students, and all stakeholders, where everyone’s differences are honored, every perspective is valued, and everyone is safe to bring forth their authentic selves.
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