Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.
JOB TITLE: Vice President (VP), Support Services
Functional Area: Operations
Department: Operations
FLSA Status: Exempt
Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.
ABOUT THE ROLE:
We are looking for a Vice President, Support Services who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
The Vice President, Support Services will oversee management and vision of credit union operations related to the ATM/ITM fleet, card programs, deposit accounts, loan servicing and payment systems, ensuring efficient, compliant, and member-focused services that drive business goals. This role involves coordinating cross-functional teams, planning for future needs, and optimizing processes. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!
WHAT YOU WILL DO:
- Develop and implement strategic plans that align with the credit union's overall goals and objectives. Establish and maintain a culture of continuous improvement and alignment of department goals that drive the business strategy.
- Leverage data and analytics to solve problems and articulate operational strengths, weaknesses, and ongoing performance. Implement and publish KPIs and KRIs with appropriate targets and thresholds.
- Oversee the management of the card programs, deposit operations, loan servicing, payment products and team service and support. Collaborate with IT and other departments to integrate and optimize technology solutions.
- Lead a cross-functional, high-performing team, monitoring and managing performance and ensuring high standards of accuracy, timeliness, internal service and external member service. Build plans that support the growth and development of teammates.
- Stay current on service delivery and technology trends across operations. Lead changes necessary to support a growth strategy while creating a scalable operation within the defined cost structure.
- Cultivate and maintain strong relationships with key payments network providers, technology partners, and other relevant stakeholders. Negotiate contracts and ensure alignment with business objectives.
- Oversee compliance with all regulatory requirements, policies, and procedures related to Support Services.
- Identify areas of opportunity and make recommendations towards improvement.
- Collaborate with others to identify and implement optimal results.
- Influence progress through effective planning and communication.
- Demonstrate decisiveness, integrity, flexibility, and critical thinking that advances team, department, and organizational success.
- Steadfast commitment and demonstration of SCU Values.
- Other duties as assigned.
WHAT YOU WILL BRING:
Basic Qualifications:
- Eight (8) + years’ experience managing banking operation functions, including but not limited to debit and credit card programs and portfolio management, payment systems, deposit accounts, and loan servicing.
- Four (4)+ years as a people manager.
- Strong leadership qualities with a big-picture approach, demonstrated capability and passion for developing talent, and a culture of innovation, collaboration, and engagement.
- Strong industry knowledge and understanding of the competitive landscape, best practices, and emerging trends in the financial industry.
- Strong oral and written communication skills, office productivity software, loan and deposit processing, account and loan servicing operations, applicable regulations and procedures, and evolving industry trends, knowledge of the principles and methods of business administration, organizational and time management skills.
Preferred Qualifications:
Working Conditions:
- This is a hybrid role with work performed remotely as well as in an office and/or branch environment in the Greater Seattle area of Washington State.
- Team members may attend special off-hour meetings and seminars.
- The nature of work may include prolonged periods sitting at a desk and working on a computer.
Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is: $131,000 - $196,400
#J-18808-Ljbffr
