Description
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Acentra is looking for an EAP Consultant to join our growing team.
Job Summary:
The EAP Consultant performs clinical telephonic assessments and consultations, delivering comprehensive referrals and ensuring diligent follow-up for managers, employees, and their family members covered by the Employee Assistance Program.
Job Responsibilities:
- Conduct both routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance.
- Provide management consultation services to various levels of management and human resources within our broad customer base. The EAP Consultant must demonstrate proficiency in assessing a wide spectrum of workplace issues and devising suitable action plans, remaining well-versed in essential workplace legislations like ADA, DOT, Sexual Harassment, and Duty to Warn.
- Display a comprehensive understanding of the organization's customer base, staying updated on issues affecting customers from both legislative and customer-specific standpoints.
- Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals.
Schedule: This overnight position requires working from 7:00 PM to 7:00 AM EST on a rotating schedule, totaling 80 hours over a two-week pay period.
Requirements
Required Qualifications/Experience
- Master's degree in social work, Counseling, Psychology, or related field required.
- Independent license and CEAP preferred.
- Minimum 3-5 years employment in the mental health field where the assessment of mental illness and substance abuse was a key function.
- Must have knowledge of confidentiality laws and their exceptions.
- Understand the concept of the dual client.
- Must have clinical skills to perform a risk assessment and develop an action plan that meets the client's needs.
- Knowledge of chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities.
Preferred Qualifications/Experience:
- EAP experience (2 years preferred).
- Some call center experience is highly preferred.
- The consultant should understand the Critical Incident Stress Debriefing (CISD) process and be able to develop an action plan to address immediate customer needs.
- Ability to multi-task in a fast-paced environment.
- Ability to remain calm in a crisis.
- Strong customer service skills.
- Excellent written and verbal communication skills.
- Ability to problem-solve, exercise judgment, and make critical decisions.
- Strong organizational skills.
- Strong interpersonal skills in an environment that requires team effort.
- Ability to think creatively.
- Self-starter with drive and desire to learn.
- To be flexible and adapt to change.
- Ability to work independently but know when to seek supervision.
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