About the Role:
At Included Health, our mission is to raise the standard of healthcare for everyone. On the Engage team, we do this by inspiring our members to take action on care. In practice, this means providing seamless experiences for accessing our products and services, guiding members through them from signup to first use, and personalizing the experience so that members always understand the ways Included Health can help them. We are looking for a Staff Product Manager who can lead an exciting new area of our product. The ideal candidate has a track record of building consumer experiences that people love. They understand the mechanics of driving engagement and retention through the use of personalization. They understand the impact technology can have on people’s lives and are excited to apply their skills in healthcare. They fundamentally believe that healthcare can and should be a better experience and want to be a part of building that experience.
Responsibilities:
- Own the strategy and execution across a portfolio of products aimed at improving member engagement and retention.
- Understand and impact company-level objectives by leading high-impact initiatives.
- Collaborate cross-functionally with design, engineering, data science, marketing, and other cross-functional partners to deliver member-centric, cross-platform experiences that drive member outcomes.
- Work closely with a team of engineers, designers, data scientists, to develop impactful products and features from idea, research, design, specification, metrics definition, development, launch and beyond.
- Understand and implement measures to help quantify the quality of our products and applications. Use these measures to identify new opportunities for driving engagement and outcomes through experimentation.
Required Qualifications:
- 7+ years of experience as a Product Manager, with a strong track record of delivering high-impact products throughout the lifecycle.
- 7+ years experience working with engineering, design, and data science teams developing software products and technologies.
- You have successfully launched products to a large number of users and have successfully iterated based on feedback and data.
- Excellent analytical skills and experience defining and measuring product metrics.
- Experience with designing and running experiments to drive impact.
- Experience shipping consumer products that leverage machine learning and artificial intelligence (e.g. recommendation systems).
- You have deep empathy for end users, and keep them and their needs at the center of the product.
- You have a track record of wrestling with complex problems to develop simple and user-friendly solutions.
- You have a solid understanding of the technical foundations of internet and mobile products that enables you to communicate with and earn the trust of engineering partners.
- You have a strong point of view about what makes products great, informed by research, product sense, and understanding of the business.
- You possess excellent written, verbal communication, and presentation skills.
- You excel with collaborative projects that include cross-functional teams.
- You believe that the way that people receive healthcare can and should be better.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
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