Sonic Drive-In General Manager - Madras, Oregon
It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, and sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe, and efficient manner and our customers have an excellent experience. Essential General Manager restaurant job duties are listed below:
- Manages, trains, monitors, and coaches Crew/Team members, Carhops, and Skating Carhops.
- Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
- Adheres to and monitors employee compliance of the drive-in employee handbook, policies, and practices.
- Performs restaurant opening and/or closing duties.
- Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels.
- Monitors and maintains restaurant inventory levels. Places orders for food, paper, and other supplies within cost control procedures.
- Completes and maintains all drive-in restaurant employment-related records and payroll records.
- Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
- Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.
- Interviews and hires restaurant crew and management team members to achieve proper staffing levels.
- Prepares all necessary operational reports. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
- Develops and implements a marketing plan.
Additional General Manager Requirements:
- High school diploma or equivalent required. Advanced studies in business, restaurant management, or related fields are preferred.
- Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
- Required to work a minimum 5-day workweek with 4 closing shifts (or 4-day workweek guaranteed) including irregular hours, nights, weekends, and holidays.
- Knowledge of recruiting, interviewing, and selection practices.
- Knowledge of federal and state labor laws as well as local health and
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