Regional Product Marketing Manager
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. Our purpose is to “open up the world for those who want to see.” Every day, we give people all around the world the opportunity to experience something really amazing – travel!
About The Opportunity
The focus of this North American based role is to bridge the gap between internal regional Product Owners, Marketing Comms, Sales, Account Management, and additional global stakeholders. The purpose of the role is to ensure we develop a market-leading product strategy & communicate effectively the market positioning, product messaging & competitive differentiation of our core technology service solutions.
Key Responsibilities
- Customer & Market Insights/Product Lifecycles
- Champion 'the customer' with internal and external teams
- Support the creation of customer insights for the product, including the provision of data and insights from qual and quant data;
- Drive the regional delivery of product insights and analysis (and feeds to global Product teams)
- Competitive landscape analysis leveraging internal and external resources
- Customer value proposition for product / solutions
- Identifies target audience messaging and priorities
- Create and deliver customer life cycle programs to enable retention
- Conduct relevant research in partnership with global resources to determine market opportunities
- Go to Marketing Planning
- Overall Marketing strategy for regional product
- Marketing programs to deliver on yearly/quarterly priorities based on business performance
- Grasp and translate technical capabilities into our product story focused on customer solutions
- Provide insights for future regional product requirements (and feeds to global Product teams)
- Create solutions/bundles to deliver to target audience needs
- Creates content for Product to address marketing priorities
- Prioritise offerings/solutions for explicit focus within a campaign
- Ensures that all routes to market are enabled in the campaign content executed through marketing team in region (thought leadership/solutions/offerings) and route expectations to follow-up on leads generated
- Provide subject matter expertise to customer facing teams
- Product Manager & Key Stakeholder Relationship
- Works with global product marketing & product managers to distill customer insights for collaborative product innovation.
- Collaborates and links with marketing peers to ensure proper timing and alignment of all marketing efforts.
- Provides business with monthly updates on theme/campaign performance and additional help/content required to achieve business objectives.
- Effectively plan GTM strategies with external parties such as content providers and technology partners (Serko, Expense providers etc)
- Works closely with external technology partners for locally required solutions and communication plans. In some instances becomes global lead for technology partner sharing updates internally to stakeholders
- Works closely with customer facing teams to enable them to effectively communicate our product story and developments to solve customer needs
- Competitive Enablement
- Support sales through the sales cycle when product expertise is required
- Works directly with sales directors, bid writers, enablement teams, AM’s, Customer Success & Ops, Marketing and PR and communicates objectives to relevant marketing groups to ensure alignment
- Coordinating development of marketing assets and training materials (in cooperation with Marketing and sales enablement)
Experience & Qualifications
- 5+ years experience in mid - senior product marketing, or having held a similar position working across tech and supporting services industries.
- Experience in product lifecycle/customer lifecycle management and new product development methodologies
- Experience working with and preparing pitches for industry analysts, C Suite and high value customers
- Experience in analytics and insights
- Strong project management skills
- Strong stakeholder management skills
- Marketing or related degree or qualification (Required)
Work Perks! - What’s in it for you
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Boston, MA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For this position, we anticipate offering an annual salary of $140,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
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