Who We Are:Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.
What You’ll Do:The Senior Director of Operations oversees operations for CM’s Western Region, a complex and growing veterinary medical program in Los Angeles County. As a key member of the Regional Management Team, you will work closely with veterinary medical leadership to ensure CM programs in your region function at a high level with top-performing teams, outstanding animal care and superb client experience. The Senior Director helps inform CM’s national strategy and transforms it into execution throughout the region. This is a fast-paced, challenging and exciting role that requires strong people leadership experience, including the ability to achieve goals through effective collaboration, change leadership and staff development.
What You’ll Get:- Work/life balance:
- paid vacation to relax
- paid sick time to heal
- ten paid holidays to observe
- plus - paid personal time to celebrate when you like
- Terrific benefits package:
- medical, dental, and vision insurance
- pre-tax dependent care and health flexible spending accounts (FSAs)
- 401(k) plan with generous employer contributions beginning after one year of service
- employer-paid life and long-term disability insurance
- and more - note that benefits are reviewed and subject to change annually
- Room to grow: the ASPCA offers professional development resources to help you grow as a person and a leader
- Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on
Work Schedule and Location:- This is a full-time, exempt position that generally works onsite Monday-Friday out of our LA metro area locations; this role must be flexible, as occasional early mornings, evenings and/or weekends are required
- Hybrid/remote schedule flexibility is possible depending on operational needs; regular on site work at program locations is crucial
- Regular local travel to ASPCA locations throughout LA County is required
- Up to 25% travel outside LA area may be required in the future if a new market is incorporated into the region; until then travel outside of the metropolitan area will be less than one week per quarter
Responsibilities:Job Responsibilities include but are not limited to:
People Leadership (70%):- Hire, train and develop a talented team of people leaders charged with program execution at the South Los Angeles spay/neuter clinic and the LA Mobile Veterinary Services (MVS) initially, and for the new Community Veterinary Clinic opening in Carson in 2025
- Foster a culture of respect, belonging and teamwork through supervision, developmental coaching, regular 1:1s, recognition, performance evaluation and feedback in collaboration with the ASPCA’s People Team
- Prioritize people development at all levels; a key responsibility of this role is to support both present and future leaders; identify talented individuals and nurture their potential with coaching and career pathway planning
- In lockstep with your partners on the Regional Management Team (RMT), the Medical Director and Director of Nursing, monitor quality and productivity of LA programs through regular in-person visits, observations and assessments
- Support Directors in identifying root causes of problems and coach through corrective action plans as needed
- Lead your team through transitions and change; promote resiliency and effective adoption of new ways of working
- Foster frequent, open communication to ensure staff have timely, relevant information to excel in their work, understand the logic behind decisions, feel heard and empowered to give feedback
- Support a safe and secure workplace by ensuring adherence to all safety guidelines in partnership with the ASPCA’s Safety & Security team
- Complete quarterly goal reviews, annual performance evaluations and recommend merit increases; coach direct reports to do the same
Strategy & Program Execution (30%):- As a key member of the Regional Management Team, oversee a multi-year LA program expansion; lead efforts to plan and open the new CVC in Carson; ramp up capacity while maintaining quality and consistency in operations
- Work closely with the Senior Leadership Team (SLT), Business Operations, and your RMT peers to inform CM’s national strategy
- Develop plans to achieve departmental goals and effectively implement in CM-LA; ensure LA programs meet CM’s national standards and adhere to all standard operating procedures
- Collaborate and strategize with your RMT peers to achieve CM goals and align programming with CM’s core mission
- Work with purpose to deliver CM’s four departmental priorities: team engagement, animal care, client experience and operational excellence
- Ensure teams, facilities, and funds are deployed effectively and efficiently in alignment with ASPCA priorities and program budget
- In partnership with the Talent Acquisition Team, lead the local effort to attract and retain talent
- Conduct ongoing analyses of operations to identify areas of improvement and adoption of new tools and/or processes
- Develop and document clear standard operating procedures as needed
- Regularly review key metrics, interpret and identify relevant trends; use data to monitor program performance/results and anticipate future needs; be prepared to present findings and plans for follow up to internal & external audiences
- Develop strong, productive working relationships with key internal partners: People Team, Legal/Safety, Strategy and Research, Facilities, Real Estate and Capital Projects, Philanthropy, Client and Member Services, Government Relations, Communications, IT and others; welcome their input to maximize program effectiveness and/or minimize organizational risk
- Collaborate with internal ASPCA partners such as LA Feline Programs, Client & Member Support, Government Relations to support organizational priorities
- Support the ASPCA Development team’s fundraising efforts by providing content for donor proposals and reports; orchestrate donor visits and other activities as requested
- Work effectively with inter-agency partners – other animal welfare groups or municipal animal services agencies – to achieve ASPCA priorities in the region
- Represent CM on cross-departmental projects as needed
Compensation And Benefits:Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $127,000 -$139,000
Knowledge & Skills Requirements:- Exceptional leadership and management skills with multi-level experience managing people managers
- Highly motivated self-starter; able to lead projects and complex operations with limited guidance
- Strong written and verbal communication skills
- Demonstrates critical thinking skills and timely decision-making
- Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously
- Strong sense of integrity and discretion; ability to handle sensitive information and issues while maintaining complete confidentiality
- Ability to work in various locations in Los Angeles County
Exemplifies The ASPCA’s Core Values:- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team – that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact, specifically making change for animals
Education And Work Experience:- Bachelor’s degree preferred or equivalent professional experience required
- 3+ years of experience supervising, mentoring and developing direct report managers responsible for supervising a team strongly preferred/required
- Demonstrated ability to manage complex operations, preferably in setting with multiple locations
- 3 years Overseeing new program development and expansions of existing work (new locations) preferred
- 2 years managing budgets preferred
- 2 years Supporting fundraising efforts (donors, philanthropy community engagement (cultivating external partnerships – business development) strongly preferred/preferred
- 3 years Developing and executing strategic plans preferred
- 3 years Tracking and assessing data to guide business decisions and evaluate progress toward goals and priorities (interpret metrics and Key Performance Indicators (KPI’s to create real time action plans) preferred
- Managing multiple veterinary medical teams to create a cohesive and consistent level of service delivery (strongly preferred)
- Knowledge or background in veterinary medicine or similar healthcare field strongly preferred
- Demonstrated ability to drive change, implement process improvements, and achieve defined operational goals preferred
- Ability to ensure operational effectiveness through resiliency and a transformative leadership approach to building effective teams
- Scale and lead the teams responsible for front line medical care in various conditions/situations preferred
- Entrepreneurial mindset with the ability to operate effectively in ambiguity
- Strong leadership skills with an emphasis on collaboration and results oriented teams
- Provide guidance to management team in supporting staff through transition and change while holding them accountable for meeting clearly articulated expectations
Stay Connected – Join Our Talent CommunityIf you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.
Being fully vaccinated is condition of employment for this position that requires onsite work at a Los Angeles County or City facility. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.
Qualifications:See above for qualifications details.
Language:English (Required)
Education And Work Experience:Bachelors
Our EEO Policy:The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Employment Type: Full Time
Years Experience: 3 - 5 years
Salary: $127,000 - $139,000 Annual
Bonus/Commission: No
