[Full Time] Sales and Marketing Ops Lead at Community Phone Company (United States)
Sales and Marketing Ops Lead
Community Phone Company
Date Posted: 11 May, 2023
Work Location: Boston, United States
Salary Offered: $50000 — $110000 yearly
Job Type: Full Time
Experience Required: 6+ years
Remote Work: Yes
Vacancies: 1 available
About Community Phone
Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful. We believe that everyone deserves a phone service that's plug and play, reliable, and free of spam calls. We're committed to delivering innovative solutions that make the phone more powerful and accessible to all.
We are thrilled to have grown our recurring revenue by over 400% in 2022 and expanded our team from 17 people to 70+. Our customers now include big names like KFC, AT&T, General Motors, and dozens of state and local governments.
About the Role
As the founding member of our Sales & Marketing Operations team, you will build the systems we need to scale without breaking. You’ll work closely with sales and marketing leadership to understand and improve the metrics that are most important to growing revenue quickly and sustainably.
You Will Be Focused On...
- System ownership: Build and manage all our sales and marketing systems, including our CRM, marketing automation, subscription management, and other business apps.
- Performance tracking: Develop and maintain growth metrics for tracking, reporting, and analyzing the performance of marketing activities to meet our revenue goals.
- CRM implementation: Set up our CRM to improve sales reps' conversion rates and capture lead and customer data.
- CRM migration: Evaluate our current CRM and lead the migration to a new CRM if necessary.
- Lead-to-MQL conversion rate: Work with the marketing team to run experiments to convert more leads to MQLs.
- MQL-to-Close rate: Work with the sales team to identify where in the funnel we’re losing deals and run experiments to convert more MQLs to customers.
- New growth opportunities: Advise on new business growth strategy, existing customer base expansion, and segmentation.
- Sales compensation: Advise, develop, and report on sales variable commission structures and incentives.
- Forecasting: Support weekly, monthly, and quarterly reporting and forecasting.
- Building dashboards: Deliver insightful reports and dashboards to the executive team and individual contributors around all relevant KPIs.
- Customer insights: Generate ongoing analysis to improve the understanding of the business and our customers.
You Are...
- An experienced builder with 5+ years of experience in rev-ops or a sales/marketing ops role in a high-velocity sales environment.
- Have been the first or an early hire on a rev-ops team where you built or rebuilt the foundation from 0 or close to 0.
- An expert with automation tools like Zapier, and reporting tools like Looker, SQL, or another reporting tool.
- Experienced in a B2C company or high-volume B2B preferred.
Community Phone Culture
Community Phone has a customer-obsessed culture. We value curiosity, efficiency, decisiveness, transparency, and a caring mentality. Join our team and help us lead the market with delightful customer experiences.
About Community Phone Company
Modern landline and voice services. Company Size: 51 - 250 People, Year Founded: 2018, Country: United States, Company Status: Actively Hiring.
#J-18808-Ljbffr
