Position Overview
As the Sr Director US Operations, you will play a pivotal role in driving US revenue growth, enhancing brand presence, and ensuring US customer satisfaction. Reporting to the Chief Commercial Officer, you will establish Emulate in US and build a high-performing team and collaborate cross-functionally to develop and execute strategic initiatives.
Key Responsibilities
Sales Leadership:
- Develop, execute, and implement a comprehensive sales strategy to achieve revenue targets.
- Hire, lead, and coach a sales and ops team to optimize performance and exceed sales goals.
- Identify new market opportunities.
- Establish strategic partnerships with channel partners and OEMs to drive business expansion and networks effects.
Marketing Strategy:
- Collaborate with the global marketing team to create and execute digital marketing campaigns that enhance brand visibility and generate demand.
- Utilize market research and customer feedback to refine and optimize marketing strategies.
- Communicate findings on alignment and divergence of the product market fit of Emulate Energy’s offering for the US audience.
Customer Success Management:
- Contribute with project management and product management to ensure success of the pilot projects.
- Oversee the customer success team to ensure high levels of customer satisfaction, retention, and advocacy for the pilot projects and beyond.
- Seek strategies to drive upsells, cross-sells, and referrals.
Cross-Functional Collaboration:
- Work closely with other departments, particularly the teams in Europe, including product development and operations, to align sales, marketing, and customer success efforts with overall company objectives including quarterly OKRs.
- Foster a collaborative and communicative culture across departments.
Performance Metrics and Reporting:
- Establish key performance indicators (KPIs) to measure and analyze the success of sales, marketing, and customer success initiatives.
- Regularly report on the performance of these functions to the executive team.
Qualifications
- Demonstrated track record of success in sales leadership, marketing, and customer success roles.
- Proven success in driving revenue growth and achieving business objectives.
- Strong strategic thinking and execution skills.
- Demonstrated ability to lead and inspire teams to achieve ambitious targets.
- Excellent communication and interpersonal skills.
- Experience from Software-as-a-Software (SaaS) business and startups is required.
- Experience of energy utilities, the electricity market and scaling SaaS products is a plus.
Future Growth Opportunity
This role is anticipated to transition into more senior positions for our US entity within 12 months, subject to performance and organizational needs.
Emulate Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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